All the steps to unsubscribe from an operator

According to current regulations, the user who claims it can cancel his operator as long as he no longer has any commitment to stay with him. Despite the fact that some urban legends assure that it is an impossible task, the different telephone companies are obliged to accept, whether you do it by phone, email, post or through a form on the web, as in Movistar or Vodafone.

Once the cancellation is approved, most operators take two days to carry it out. Therefore, we recommend that you start this process at least a week before another monthly payment begins. Keep in mind that if it takes a little longer than the change of month, they could charge you a surcharge or other monthly payment.

On the other hand, before you start this cumbersome process, remember that your operator is going to do everything possible so that you do not leave, with offers that you may not be able to reject, taking longer than usual to unsubscribe or sending you advertising continuously to always keep it in mind. However, if your idea is to leave yes or yes, below we will tell you how you can unsubscribe from operators such as Movistar, Vodafone, Orange, Yoigo or Pepephone.

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How to unsubscribe from Movistar

If your stay with Movistar has come to an end and you want to cancel the service, you have different ways to do so. These are.

Web way

Movistar gives you the option to process the cancellation via the web. Of course, whenever you want to cancel only a mobile line without any associated pack such as Movistar Fusión or Movistar TV. Once you have entered the Movistar Customer Service page, you will have to enter your ID and the telephone number of the line you want to cancel. After doing this, you will receive a code via SMS, which will be essential to continue with the unsubscribe process. When you have completed everything, you may receive a call from a Movistar operator to confirm the cancellation.In this call is where they could make you an offer, although if what you really want is to cancel the line you only have to reject it so that they stop insisting. This operator could also ask you to send a letter with your data and your signature so that the cancellation is completely completed.

Via telephone

One of the easiest ways to process the cancellation with Movistar is by contacting the operator by phone. You can call their customer service number for individuals or freelancers 1004 or 1489 for business customers.

Via post and email

Although it is the least used way to process a cancellation, because of the slowness, you also have the option of saying goodbye to Movistar by post. To do this, you just have to write a letter explaining the reason for your withdrawal to the following address:

Movistar, PO Box 151,124, 28080 Madrid (Spain).

In this letter you must include information such as the phone number you want to unsubscribe, a photocopy of the DNI or your signature. You can also write to the email write [email protected], perhaps much better than sending a letter to the mailbox.

How to unsubscribe from Vodafone

Vodafone also provides its users with different ways to unsubscribe. Take note.

Web way

Like Movistar, you can unsubscribe from Vodafone on a website enabled for this. To do this, it will ask for your ID, telephone number and a verification code, which you will have to enter once you receive it on your mobile. Finally, you will have to select the product you want to unsubscribe and confirm it.

Via telephone

If you prefer to cancel the line through the Vodafone customer service phone number, you will have to call 22123 or 607 12 30 00 if you make the call from a mobile with another SIM that is not Vodafone.

Via post and email

You can process the cancellation of Vodafone by writing a letter to the following address:

Vodafone España, SAU Retirement Department. Avenida de América 115, 28042 Madrid.

In it you must include the reasons, your ID and telephone number.

Likewise, you can also send the request and the required documentation by email to [email protected]

How to unsubscribe from Orange

Unlike the two previous operators, Orange only allows you to cancel by phone. That is, it will not let you do it by email or through any form on its website. Thus, to process the cancellation of any of its products, it is necessary to call the free number 1470 from your Orange SIM or 900 904 158 from any other operator or landline (also free).

When you contact an operator in the discharge department, they will provide you with a reference code, necessary to monitor the process. However, you will also have to send a photocopy of your ID via e-mail and confirm if your data and services that you have contracted are correct. For this, Orange will send you an email. Once all the information has been completed, the withdrawal will take a couple of days.

How to unsubscribe from Yoigo

Yoigo gives you the possibility of canceling the line both by phone and by email.

Via telephone

To process the cancellation with Yoigo you can call the customer service number 622 (if you are a customer of the company) or 1707 if you call from another operator. When you contact an agent, explain that you want to cancel the line so that they can transfer you to the discharge department. As a general rule, the operator asks you to send an email to [email protected] with your scanned ID to verify your identity. Once they receive it, they usually proceed to unsubscribe immediately.

Via email

If you prefer to use email, you can send your unsubscribe request to [email protected] indicating in the subject the reason for your email and the phone number you want to unsubscribe (example: Request to unsubscribe from XXXXX). In the body explains the reason for the drop. Once they manage it, they will ask you to send them some documentation to verify your identity.

How to unsubscribe from Jazztel

Jazztel is one of the companies with the worst obstacles when it comes to termination. Not because they prevent you, because by law this is impossible as long as your commitment to stay has ended, but because a thousand and one ways will be invented to convince you not to leave. However, you have different ways to process it.

Via telephone

Get in touch with jazztel through the toll-free number 1565 and tell the agent that you want to cancel it. They will ask you why and try to convince you with an offer. They will also likely give you the option to suspend service for a few weeks or months rather than unsubscribe.

If you remain in your thirteen and do not give in, Jazztel will ask you for the following information to cancel: name and surname, ID, telephone number from which you wish to cancel, the last 4 digits of your bank account and a contact telephone number.

Via post and email

Write a letter to:

Jazztel Customer Service (Casualty Service) Paseo del Club Deportivo, 1, Building 8, “La Finca” Business Park, 28223 Pozuelo de Alarcón, Madrid

In it, explain the reasons for the cancellation and include all your personal data (photocopy of the DNI, four last data of your bank account, number you want to cancel and signature). With the same reasons and personal data you can process the cancellation via email: [email protected].

How to unsubscribe from MásMóvil

With MásMóvil it will be very easy to unsubscribe, although we imagine that as with other companies they will try to keep you with them by offering you an interesting offer.

Via email

The operator itself recommends using the email to unsubscribe: [email protected].

It includes the reasons why you want to unsubscribe, phone number and photocopy of the DNI. They will answer you after a few hours. If you go ahead with the process, the cancellation will not take more than two days.

Via telephone

You can also call to process the cancellation at the free number 900 697 396, or ask to be called by entering their website and writing your number in the "or we will call you" section that appears at the top of the web.

How to unsubscribe from Amena

Amena only gives you the possibility to cancel the line by calling the toll-free number 900 26 30 23. They will ask you for the following information: ID and name and surname of the holder, the last 4 digits of the bank account and the telephone number on which the withdrawal is requested.

How to unsubscribe from Pepephone

Pepephone does not put too many obstacles to cancel the line. You will only have to put up with an agent trying to seduce you with an offer to keep you with them. To cancel any service from this operator, you just have to call the customer service number 1214 or 900 878 761 (both free). At the moment you do so, have the last 4 digits of your bank account, your ID and email associated with the contract at hand.

How to unsubscribe from Digi Mobil

Digi Mobil does not give problems to process the cancellation. You can request it through the free telephone number 1200 indicating, as in the rest of the companies, your personal data: name, surname and NIF of the holder, telephone number on which the cancellation is requested and the last digits of your bank account.

At the time of cancellation keep in mind…

As we say, any operator is obliged to unsubscribe the user within a period of two days from when he has communicated it. Although it is something very simple, experience shows that some clients have problems processing it, especially when they do not have the withdrawal date or the necessary accreditation of having requested the withdrawal. Therefore, it is advisable to take the following precautions into account:

In the case of canceling the service by telephone, require the operator to provide you with the reference number of the cancellation. You can also require the operator to send you by post or email a document certifying the management that has just been carried out.

Also, if you unsubscribe via postal mail, send the notification with acknowledgment of receipt. If you have requested the withdrawal and you believe that it has not been carried out according to current regulations, you can file a claim with the Telecommunications User Service Office. In this link you have all the information to file the claim.