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One of the best signs that tell us that everything is going well with our telephone company is not having to use their customer service numbers or contact lines. If you are a customer of a virtual mobile operator such as Pepephone, Amena or Simyo, you should have all their service numbers at hand, just in case you have to consult them, since they do not have any physical store that you can go to.
Here, in this special, we are going to detail all the telephone numbers and contact channels that are offered so that you can communicate with virtual mobile operators such as Pepephone, Simyo, DIGI or Amena.
Pepephone
The Pepephone information telephone number is for both subscribers and non-subscribers. If you are within Spanish territory you will have to call 1706 and if you are outside of Spain, call (+34) 634 501 212. Do not forget to put the prefix to be able to communicate with them from abroad. In this phone you can also notify of any technical incident that you have both in your mobile line and fiber. The opening hours of this number are from Monday to Sunday from 8 in the morning to 11:45 at night.
If you want to file a claim by post, you have to send a letter to its registered office at Avenida de la Vega, 15 28108 Alcobendas (Madrid). You can also do it at this link, which corresponds to the online dispute resolution platform of the European Union.
Finally, you can send them a direct message through their Twitter account, a good way to get in touch with them quickly.
Simyo
If you want commercial information about Simyo or even hire one of its services, you should call 1644, from Monday to Sunday from 9 in the morning to 23 at night.
If, on the other hand, you are already a customer and you need advice, you can call for free, from any Simyo mobile, to 121 or to the freephone 900 802 244 from any other landline or mobile. The hours of this phone are from Monday to Sunday from 8 in the morning to 23 at night.
If you want to send an email to Simyo you should do so at the address [email protected]. And if, on the contrary, you prefer to use ordinary mail, you should write to the post office box 00012, postal code 28702 of San SebastÃan de los Reyes in Madrid.
Digi
If you are a Digi customer and you are in Spain, you must call 1200 from a mobile phone with the company's number. You can also contact this operator by calling the mobile number 642 642 642 for free, although if you call this number from a non-Digi phone, the call will be the one deemed appropriate by your operator present. A third option would be to call 901 666 642: if you are Digi the call will cost you like a call in the own network and if you are from another operator the corresponding additional rate will be applied.
If, on the other hand, you are in Romania, the 1200 phone is still operational but the alternatives change. The other one you can call is 031 400 64 22, free from the Digi network and with a normal call cost if you call from other operators.
Other customer service phone numbers
Lowi. 121 from 9 in the morning to 10 at night every day
O2. 1551 from 9 in the morning to 10 at night every day
Amena. 900 901 460/900 900 705
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