▷ Call 11887 on the invoice: solution and how to return the amount

There have been few users who have reported calls from 11887 on their bills in recent months despite not having made any calls to a phone number the same or similar to this one. As we saw a few months ago, the numbers belonging to this type of prefixes have special rates that can reach several euros per minute (between 3 and 4 euros), resulting in several tens or even hundreds of euros if the duration of the call exceeds 10 minutes. Operators such as Movistar, Vodafone, Jazztel, Orange and Amena do not comment on the matter about this type of calls. How we can proceed? We see it below.

How to return the invoice amount after an unsolicited call from 11887

"I have received an invoice for XX euros because of a call from 11887 and I do not remember having called any similar number" is the testimony of several hundred users in many specialized forums.

Before proceeding to return the invoice amount, we will have to make sure that we have not made any calls to the aforementioned phone number. To do this, it is best to review the call history within the Telephone application from the beginning of the month to the end.

If the number in question does not appear anywhere, then we can take a series of actions to receive the amount corresponding to the cost of the call.

Step 1: contact our telephone operator

The first step to claim the amount of the call to 11887 will be to contact the customer service of our operator and explain what happened.

Given the probable refusal of the operator who attends us, we will have to emphasize again the fact that we have not made any calls to the aforementioned number or through our telephone.

Step 2: complain to the Consumer Office of our city

If in the case, the operator refuses to refund the amount of the call, the next step will be to file a claim with the Consumer Organization, which is usually found in the Consumer Office of our city.

Once the claim has been processed, it is advisable to contact our operator again to try to reach a consensus on the conflict.

Step 3: block receipt of the bank invoice

The last step if the operator decides not to pay us the amount will be to block all bank receipts that come from the telephone company.

At this point, we will most likely receive some type of call informing us that we have entered a public list of defaulters. In this case, it will be best to process the portability to another company and wait for the claim filed with the Consumer Office to be processed. We can turn to the mediator of our City Council to agree with the company if we wish.

How to block calls from 11887 and other pay numbers

Generally calls to this type of number are usually blocked by default by our telephone operator. Unfortunately, these types of locks affect only premium rate numbers starting with 80X and 90X. The good news is that most companies offer the possibility of blocking outgoing calls from the mobile to other numbers, although they usually affect entire groups of calls (outgoing national calls, outgoing international calls, etc.).

To do this, we will have to contact our operator and request the blocking of outgoing calls so that he can administer the password (generally it is usually 0000). With the password in hand, we will enter the following codes in the Telephone application:

• Restrict domestic outgoing calls: * 33 * PASSWORD # (activate) and # 33 * PASSWORD # (deactivate)
• Restrict international outgoing calls: * 331 * PASSWORD # (activate) and # 331 * PASSWORD # (deactivate)
• Restrict incoming calls: * 35 * PASSWORD # (activate) and # 35 * PASSWORD # (deactivate)
• Cancel all restrictions on the line: # 330 * KEY #

List of spam numbers identified by Tuexperto.com