Table of contents:
- Failed call from 11827: how to return money
- First of all, contact your telephone operator
- If the operator refuses to make the refund, go to Consumption
- Finally, block the operator's receipts
In recent weeks, dozens of users have joined in publicly denouncing that the number 11827 appears as an outgoing call on their invoices. Since it is a paid number, the general criticism comes to denounce the high cost of the call: 25, 30 or even 50 euros in some cases. The most curious thing is that none of those affected admit having made a call to this telephone number. In fact, the number in question does not appear in the call log of their mobile phones. At this point, the only option we have left is to claim the amount of the call, a process that we will explain below.
Failed call from 11827: how to return money
"The last invoice from Yoigo comes with a charge of 25 euros to number 11827", "I have an amount of 30 euros on my Orange invoice to number 11827 and I have never called them", "I have several calls to number 11827 but I have never made those calls ”… These are some of the testimonies that we have been able to find on the Internet in relation to the number 11827. Before making the pertinent claim in our operator we will have to make sure that we have not made those calls. We can check it through the Telephone or Calls application of our mobile phone or through the history of the landline.
If the number in question does not appear in the call history we will have to take a screenshot to provide it later to our operator. It may be the case that some number has redirected the call to a paid number without our consent, something that is not legal and that can be reportable, in fact.
First of all, contact your telephone operator
The first step that we will have to take to return the amount associated with the 11827 call is based on contacting our operator through customer service to explain what happened. We leave you below with a list of several of the most popular operators of 2020:
- Yoigo: 622
- Vodafone: 123
- Movistar: 1004
- Tuenti: from the application
- Orange: 1414
- Jazztel: 1566
- Pepephone: 1706
If the operator in question refuses to return the amount of the invoice, we will have to resort to legal means to claim the money.
If the operator refuses to make the refund, go to Consumption
The Consumer Office is the entry point for reporting abuse by companies and businesses. This office is usually located in a public building in our town, such as the City Hall or the SEPE.
Before going to make the claim, it is recommended to collect any type of evidence that certifies that we have not made those calls. For example, a screenshot of the call history for the day and time of the call appears as made. Or a capture of an email sent to our telephone operator. Or even a recording of the call made to customer service.
Finally, block the operator's receipts
If the operator finally refuses to return the amount reported after having claimed through Consumption, the last option we have is to block the receipts of the telephone bill in our bank.
Before carrying out this procedure we will have to prepare a portability with another operator to avoid running out of line. In fact, it is very likely that the operator decides to register us on a list of defaulters. In this case, we can go directly to the ombudsman or our City Council so that a mediator can take our case free of charge and disinterestedly.
