Table of contents:
- I have an expense on the invoice number 11822, what do I do?
- Contact your company directly to request a refund
- Go to the nearest Consumer office
- And if none of the above works, block your operator's bank receipts
- Other payment numbers identified by tuexperto.com
For a few months, more than a hundred users have reported in networks having received a charge of several tens of euros on their bills due to an alleged call to the numbers 11822. These numbers often appear on the Internet as innocent information numbers. The truth is that behind there are special rate numbers, with a cost per minute that reaches 2 and 3 euros. In calls of 10 or 15 minutes this can reach 20 or 30 euros. Given this fact, the only solution is to claim the money from our telephone company. The how we will explain below.
I have an expense on the invoice number 11822, what do I do?
"They have charged us 11 euros for calling this number on the bill but we have never made the call", "I have never called this number and a charge appears on my phone bill", "They have charged me for two calls to 11822 but I have never called this number ”… These are some of the testimonies that we have been able to find on the Internet around the number 11822. The first thing we will have to do if we have not made a call to 11822 from our mobile is to collect all kinds of evidence.
Screenshots of the call log, voice recordings, SMS… In short, any information that helps us to show that we have not made the call.
Contact your company directly to request a refund
The next step to claim the amount on the invoice is based on contacting our company through customer service. We leave you below with several assistance numbers depending on the telephone company:
- Yoigo: 622
- Jazztel: 1566
- Movistar: 1004
- Tuenti: from the application
- Orange: 1414
- Pepephone: 1706
- Vodafone: 123
The ideal is to present our case to the operator that answers the call and request a refund of the amount owed. Some clients have confirmed that the companies have yielded to the request, discounting the amount on future invoices. In case the operator refuses, we will have to go to the next level: formally complain to the respective public bodies.
Go to the nearest Consumer office
The most advisable solution to bring the case to the attention of the authorities is to submit the claim to Consumer Affairs. The ideal is to make a formal claim beforehand at the company itself and then go to the office. We will have to do it with as many graphic tests as possible. Screenshots, voice recordings of the call, digitally signed e-mails… The more tests we have, the more likely we are to receive financial compensation.
And if none of the above works, block your operator's bank receipts
When faced with difficult problems, drastic solutions. If our operator refuses to pay us the amount of the invoice owed, we can block the bank receipts to veto any charges that the company makes on our behalf.
Most likely, the operator will include us in a public list of defaulters, although we can always turn to a mediator to try to find a solution. In general, the ombudsman of our town can act as a mediator if we request it at the City Council. All for free and selfless. We also recommend carrying out a portability to another line to avoid the termination of the lines contracted with the current operator.
Other payment numbers identified by tuexperto.com
