Have you had problems with your Nexus 5X ? For a few days, cases have been known in which the Nexus 5X, a device manufactured by the Korean company LG but located within the Google catalog, would be experiencing a hardware-related failure. A number of users yet to be determined would be noticing that their Nexus 5X restart automatically,getting into a kind of boot loop that would have no solution. And when we say solution, we mean a homemade solution: restarting a factory reset, turning off and on the device… None of this would work because it is a hardware problem, whose only solution is the replacement of one of the physical components of the telephone. Have you noticed something strange on your Nexus 5X? Are you part of this group of affected people?
The Nexus 5X is not a new phone. Google presented it in society in September 2015 and this is one of the main obstacles that users of this team have to face. And it is that apparently, in order to solve the problem you have to replace one of the pieces of hardware that it carries in its gut. The downside is that Google stopped selling the device with the launch of the new Pixel and Pixel XL, despite the fact that some retail stores are still marketing it. This complicates things even more, because the part that would have to be mounted on these devices is out of stock. LG no longer manufactures it,so that at this point it is no longer possible to get the component, much less get a technician from the firm itself to replace it with a new one. Hence, the news has broken out that LG Nexus 5X users affected by this problem are directly receiving a refund of the value of the device, instead of, as would be more usual, of obtaining a new or refurbished device.
A Reddit user affected by this problem has received a message saying precisely this: “We are sorry that you have experienced a problem with your LGH790. We appreciate your giving us the opportunity to provide you with a repair. We have received your device at our facilities, but in order to repair the equipment, a part that is already sold out will be necessary. To address this issue, we would like to offer you a full cost refund for the device. This amount will be the one that appears on the receipt of the purchase of your equipment. The refund may take approximately 4 weeks ”.
If you have had this problem or suspect that something strange is happening with your Nexus 5X, it is very possible that you are experiencing the same incident as these users. In that case, the procedure to solve it is exactly the same. You just have to make sure you have (or can retrieve) the purchase receipt or invoice for the LG Nexus 5X. If you bought it over the Internet, you probably have it more at hand, in digital format. All in all, what you will end up receiving is a full refund of what the phone cost you, after having enjoyed it for several months. If there is no harm that does not come.
