Skeptically. And in large quantities. This is what is needed to face the agreement signed by the main telephone operators, according to which they agree not to disturb users with promotional calls to offer services in a systematic way and, why not recognize it, very irritating. Of course, whoever made the law, cheated, and the rules of good conduct that companies have agreed will surely join some measures to haggle the commitment in order to continue insisting the user with "offers".
But let's go in parts. This does not mean that companies will no longer call users, but that they will do so with a code that seeks to bother as little as possible. For starters , establish a schedule that considered reasonable: from Monday to Friday between 9.00hy 22.00h and on Saturdays from 9:00 am to 2:00 p.m.. Sundays and holidays will be days of truce. In addition, they may not exceed three attempts per month in the event that the user does not respond to calls, also avoiding contacting the potential customer again in three months if he rejects a promotion.
And continue. From this agreement, the operators will have to identify themselves from the first moment, and they will no longer be able to call from hidden numbers to play with the expectations of the users. Another point that has attracted attention is that the content of the offers may not be ambiguous or misleading, in addition to not being able to fall into unfair competition.
Another interesting point of the agreement, signed by Telefónica, Vodafone, Orange, Yoigo and ONO is that the user may not be subject to waiting times by the telemarketer on the other side of the phone. Thus, the time from when we pick up the phone until they attend to us is limited to three seconds.
Let us not forget, as we said at the beginning, that this commitment is rather a code of ethics, so that it is not binding at all. Put more clearly: the operators can continue to act as they have been up to now, with the only difference that they could control each other to monitor user satisfaction.
In any case, some of the measures could still be considered annoying. The fact that calls continue on Saturday (some companies, for example, do not allow some operations that day, such as cancellations) or that the weekday hours extend until ten at night are practices that some users can qualify, with good reason., of real annoyances.
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