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For a few months now, Europeans have been able to travel around Europe without worrying about roaming. Now you can use our “local” rate in any country in the Union and, honestly, traveling has become much easier. However, what happens if we leave the European Union? We return to the "problems" posed by roaming. That is, we again have to pay for each connection. And also to have to be attentive to consumption, because these can be really high. However, from FACUA they remind us that, by law, operators have a charging cap for roaming in non-EU countries. Do you know what this cap is?
According to information recently published by FACUA, an organization dedicated to the defense of consumer rights, the cap on roaming charges in non-EU countries that a telecommunications operator can carry out is 60.50 euros (50 euros plus VAT). If this amount is exceeded, the operators are obliged to cut the service and reactivate them only if the client gives their consent.
Our operator must notify us of the cost and consumption
As they comment, FACUA is receiving multiple complaints from users whose bills exceed those 60.50 euros for roaming billing. The association has responded to these users that they should make a claim to their company, since the vast majority have not been informed of these charges. So, at most, they should pay the cap established by law.
On the other hand, when we arrive in a country that is outside the European Union, we must receive a message with information on the rates to be applied in roaming. Specifically, the company must inform us of the price at which the megabyte will cost us. This communication is generally carried out by means of a message in which we are informed that we are "roaming", in addition to offering us the information on the rates. Although SMS is the most common method, the customer could also receive this information via email or even through a pop-up window.
Even so, when we travel to a country that does not belong to the European Union, it is highly recommended to disable mobile data. If we need Internet, it is best to make use of the Wi-Fi networks that we find during the trip. If you cannot do it, you have to be very aware of the data we download, so it would be ideal to install an application to have it controlled. We must also know the rate that our operator will apply to us if we use the Internet while roaming.
