Table of contents:
- Missed call from 3411811 on the invoice, what can I do?
- My operator refuses to refund my money, what do I do?
- And if none of the above works ...
- Other payment numbers identified by tuexpertomovil.com
More than thirty users have recently denounced in various forums and social networks the collection of an alleged call to 3411811. While some of these users acknowledge having made the call in question, others deny having ever called the aforementioned payment number. Many others even say that the cost per minute of the call has not been indicated. The solution in all cases is to claim the amount owed to our telephone company, a process that we will describe below.
Missed call from 3411811 on the invoice, what can I do?
"They have charged me almost 10 euros and I don't even know when I called", "15 euros for 5 minutes of call because they have kept me waiting", "86 euros and I don't know what it is"… These are some of the testimonies that We have been able to find on the Internet around the number 3411811. They all mention practices that are not legal in Spain, therefore, we will have to claim the payment from our company through customer service.
- Yoigo: 622.
- Jazztel: 1566.
- Movistar: 1004.
- Tuenti: from the Tuenti application itself.
- Orange: 1414.
- Pepephone: 1706.
- Vodafone: 123.
In the event that our operator refuses to refund us, we will have to file a claim in the company's Claims department to show our disagreement with the collection of the call.
My operator refuses to refund my money, what do I do?
With the claim in hand, the next thing we have to do is go to the nearest Consumer Service Office. In this body we will have to file a formal claim. It is also recommended to provide all kinds of graphic evidence to help demonstrate the reported facts.
Screenshots with the call history of the day the call was billed, a copy of the original claim, call recordings from our operator… In short, any evidence that serves to speed up the process, which can be extended to 6 months or even 1 year.
And if none of the above works…
The last solution we can turn to is based on blocking the bank receipts of the operator in question. To avoid a cut in the line supply, it is recommended to carry out a portability to another operator in advance. In case of having some type of permanence, it is most likely that we will be included in a public list of defaulters if we refuse to pay the penalty.
At this point we can turn to the Ombudsman, a public figure installed in the Town Halls who will act as a mediator between the company and the consumer to defend the rights of the latter. Another option is to use private associations, such as Facua or the OCU. In general, the result is usually favorable. The trade-off is that we will have to pay a monthly subscription to "subscribe" to the organization's services.
Other payment numbers identified by tuexpertomovil.com
