Table of contents:
- Call not made from 11899 on the invoice, what to do?
- My operator refuses to return, what do I do?
- And if all of the above doesn't work ...
- List of payment numbers identified by tuexperto.com
Dozens of people have denounced in various forums and social networks the collection of an alleged call to 11899. Some of the affected people claim not to have made the call. Others, on the other hand, confirm that they have called the paid number but claim not to have been informed of the cost per minute of the call. And it is that in some cases it can go up to 30, 50 and even 70 euros, depending on the duration. Both cases mention illegal practices in Spain. The best solution is to claim the money directly from our telephone operator.
Call not made from 11899 on the invoice, what to do?
"I have received a bill of 34 euros for a call that I never made", "I have been charged 21 euros and I don't know why", "Duration: 3.25 minutes. Amount: 9.95 euros without VAT. An abuse ”… These are some of the reports that we have been able to find on the Internet around 11899. The first step that we will have to follow to claim the collection of the call is to contact our operator through customer service to expose our case. We can do it through the following phone numbers:
- Yoigo: 622.
- Jazztel: 1566.
- Movistar: 1004.
- Tuenti: from the Tuenti application itself.
- Orange: 1414.
- Pepephone: 1706.
- Vodafone: 123.
If the operator refuses to refund the amount owed to us, the next thing we will have to do is file a claim through the Claims department of the same operator to record the disagreement.
My operator refuses to return, what do I do?
With the printed claim, we will go to the nearest Consumer Service office. To expedite the claim in this way, it is recommended to attach all kinds of documents that help to prove the facts denounced.
A call recording, a screen capture with the call history on the date of the invoice for the alleged call to 11899… In short, any evidence that helps us to prove the facts. In any case, the resolution process can last from a few weeks to half a year or even a whole year in the most complex cases.
And if all of the above doesn't work…
The last measure we can take is to block our operator's bank receipts at the bank. To avoid running out of telephone and Internet lines, it is recommended to port the line to another operator.
Website of the OCU, Organization of Consumers and Users.
If we have any type of permanence, it is most likely that we will be included in some type of list of defaulters. The solution in this case is to go to the Ombudsman to act as a mediator between the company and the client. We can also use private associations such as OCU or Facua. Both associations usually give legal and juridical support to all affiliates upon payment of a monthly fee that could vary depending on the type of contribution and subscription. Resolution through this route is usually more agile and favorable.
List of payment numbers identified by tuexperto.com
