11895 On the invoice, how to claim the charge for the call

Have you received a charge on your bill due to a supposed call to 11895? Dozens of users have recently reported receiving various unjustified charges. Some of these users acknowledge having made the call but deny having been informed of the cost. Others, on the other hand, deny having called 11895. The only solution is to claim the amount from our telephone operator, a process that we will describe below.

I have an unsolicited call from 11895 on the bill, what can I do?

“10:20 minutes of call to locate a Nacex package for 25.16 euros”, “I saw a 5-minute call on the invoice for June 11895 for 14.40 euros”, “Call the number of the bank that put in The screen referred me to this number and charged me 9.96 euros plus VAT for only 4 minutes "," They charge almost 3 euros per minute. Never call ”… These are some of the testimonies that we have been able to find on the Internet around 11895. Most of them mention practices that are not legal in Spain, so we will have to contact our company to request a refund of the collection. We can do it through the following phone numbers:

• Yoigo: 622.
• Jazztel: 1566.
• Movistar: 1004.
• Tuenti: from the Tuenti application itself.
• Orange: 1414.
• Pepephone: 1706.
• Vodafone: 123.

My operator refuses to refund the amount, what do I do?

In the probable event that our operator refuses to make the return, the next thing we will have to do is file a complaint with the company's Claims department. With the printed claim, we will go to the nearest Consumer Service office to file the claim with the public entity.

To demonstrate the reported facts, it is recommended to attach a screenshot with the call history of the day the alleged call to 11895 was billed. In any case, the resolution process can take several weeks, 6 months or even a year.

And if the above does not work…

If the resolution does not fail in our favor, the last method we can resort to is based on blocking the bank receipts from our telephone operator. It is previously recommended to carry out a portability to an operator from a different group to avoid running out of line on the phone.

Does our contract have any kind of permanence? Most likely, the operator will include us in a public list of defaulters. The ideal is to go to the Ombudsman, a public body that will act as a mediator between consumer and business to defend the rights of the former completely free of charge. We can also use private organizations such as Facua or the OCU.

In general, the resolution is usually positive in these cases. Of course, we will have to pay a small monthly subscription fee to obtain personalized legal and legal advice. In the case of the OCU, the platform has a website that allows companies to publicly report abuses.

List of payment numbers identified by tuexpertomovil.com