▷ 11892 On the invoice, how to return the money for the call

For more than a year, almost a hundred users have been reporting in different Internet forums the charge of a call in the invoice through 11892. Most of these users claim they have never made a call to the aforementioned phone number. Others, on the other hand, acknowledge having called 11892 but report not having been informed of the cost of the call, which in some cases can exceed 20 and 30 euros. Both practices are illegal, therefore, we can claim the amount owed to our telephone company.

I have a charge on the bill for number 11892, what can I do?

"I have not called this number but they have invoiced me 21 euros for 8 euros", "I have not called. I called Vodafone, but not this number ”,“ They have charged me 25 euros for 10 minutes of call ”… These are some examples of real testimonies that we have been able to find on the Internet. All these testimonials mention practices that are not legal. Therefore, the first thing we will have to do is contact our operator through customer service to claim the charge on the invoice. We can do it through the following phone numbers:

• Yoigo: 622.
• Jazztel: 1566.
• Movistar: 1004.
• Tuenti: from the Tuenti application itself.
• Orange: 1414.
• Pepephone: 1706.
• Vodafone: 123

Most likely, the operator will require some kind of proof by means of screenshots of the call log. Generally we will have to send them to an email address provided by the company itself, although this is not usually the case. Another option is to try to find out the company behind the number 11892 to proceed with the claim through the respective means.

If your operator refuses to make the refund, go to Consumption

The Consumer Service Office, popularly known as Consumption, is the public body in charge of defending consumer rights. If our operator refuses to return the amount owed to us, we will have to resort yes or yes to this body to make a formal claim. Previously, it is recommended to make a claim with the operator to speed up the process.

In the claim we will have to provide all the information of the case, as well as the largest number of evidence possible. Recordings of calls to our operator, screenshots of the call log, etc.

Block your operator's receipts at the bank and make portability

If none of the above takes effect, the only alternative is to block the receipts from our operator at the bank. To avoid a cut in the main telephone line, it is recommended to carry out a portability to another operator of a different group of companies. Most likely, the company will include us on a public list of defaulters.

At this point we can turn to the Ombudsman, a public figure that is usually found in the City Council of our town and who serves as a mediator between the company and the client. We can also turn to a lawyer, although the cost will be much higher than the debt we have contracted with the company.

List of payment numbers identified by tuexperto.com