▷ 11891 In the invoice, how to claim the charge for the call

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More than 40 users have reported in various forums and social networks having received a charge on their phone bills for a call to 11891. As it is a national tariff prefix, the cost in some cases exceeds 30 and 40 euros per call. The problem is that many of these users deny having made such a call. Others do recognize it, but deny having been informed of the cost per minute, which in this case is 3 euros. The solution in both cases is to claim the payment from our company, a process that we will describe below.

Call not made from 11891, how to claim the charge on the invoice

It is enough to do a simple search on Google and Bing to know the experience of some users regarding the 11891 on the Internet. "They are charging me for calls to this number and I have never called", "I have called and they have entertained me without giving me an answer", "I do not want any more calls from this number"… The first step to claim the amount owed is based on contact our telephone operator to request a refund of the payment. We can do it through the following phone numbers:

• Yoigo: 622.
• Jazztel: 1566.
• Movistar: 1004.
• Tuenti: from the Tuenti application itself.
• Orange: 1414.
• O2: 1551
• Most Mobile: 2373
• Pepephone: 1706.
• Vodafone: 123.

Given the probable refusal of our operator, the next thing we will do is file a complaint with the Claims department. To record our disagreement, it is recommended to request a digital copy of the complaint to print it later.

My operator refuses to make the return, what do I do?

With the form in hand, the next step will be to go to the nearest Consumer Service office to raise the case before the Public Administration. Ideally, to prove the reported events is to print a screenshot of the call history, specifically from the day on which the alleged call to 11891 was billed.

After raising the claim before the public body, the resolution time may vary depending on the response times of the company and the management of the office itself. In general, it is usually around 4 and 6 months, although it can last up to a year.

And if none of the above works…

If the operator continues to refuse to pay the amount owed or the resolution does not fail in our favor, the last solution we can resort to is based on blocking the company's bank receipts to avoid receiving new charges. Later it is recommended to carry out a portability to another company so as not to run out of line on the phone.

In case of having some type of permanence, it is most likely that we will be included in some type of public list of defaulters if we refuse to pay the penalty. To avoid the latter, we can resort to consumer associations, such as Facua or OCU. The problem is that we will have to pay a certain amount of money to receive legal and legal support. Another option is to use the Ombudsman, a public body that will mediate between the company and the consumer for free.

List of payment numbers identified by tuexpertomovil.com