Table of contents:
- Call not made from 11881, how to request a refund of the charge on the bill
- My operator refuses to return, what do I do?
- And if none of the above works ...
- List of payment numbers identified by tuexpertomovil.com
A score of users have recently denounced in various forums and social networks the charge in the bill of an alleged call to 11881. As it is a special rate number, the charge sometimes exceeds 10, 20 and even 30 euros. The problem is that many of these users deny having made the call from their phones. Others, however, do recognize it, but deny having been informed of the cost of the call per minute. The solution in both cases is to complain to our company, a process that we will explain below.
Call not made from 11881, how to request a refund of the charge on the bill
It is enough to do a brief search on the Internet to find out some of the complaints that circulate around 11881. "I do not remember calling and they have charged me", "I have received two charges from 11881 with the concept Special valuable information SL", " 17 euros for a 7 minute call ”… To claim the amount from our telephone company, the first thing we will have to do is contact the company through the customer service number. We leave you below with several assistance numbers:
- Yoigo: 622.
- Jazztel: 1566.
- Movistar: 1004.
- Tuenti: from the Tuenti application itself.
- Orange: 1414.
- O2: 1551
- Most Mobile: 2373
- Pepephone: 1706.
- Vodafone: 123.
In the probable event that our operator refuses to make the return, the next thing we will do is file a complaint with the Claims department. Previously, it is recommended to request a digital copy of the complaint to record our disagreement.
My operator refuses to return, what do I do?
With the complaint in hand, the next step is to go to the nearest Consumer Service office (Consumption) to raise the case with the Public Administration. To give proof of the reported events, it is recommended to print a screenshot of the call history, specifically from the date on which the alleged call to 11881 was billed.
After formalizing the complaint, the resolution process can go from a few weeks to 6 months or even 1 year, it all depends on the response times of the company and the administration's own management.
And if none of the above works…
If the resolution fails in favor of the company, the last resort we have is to block the bank receipts to avoid new charges. The recommended thing to avoid cuts in the line is to manage a portability to another operator as long as our contract is not associated with a temporary stay. Otherwise, it is most likely that we will be included in a public delinquent list.
At this point, we can draw on private consumer associations, such as OCU or Facua. The advantage of this type of organization is that the result is usually favorable. On the contrary, they usually entail the payment of a monthly fee or a donation as a "collaboration" to receive legal and legal support. Another option is to appeal to the Ombudsman through the corresponding website or the relevant body.