▷ 11880 On the invoice, how to claim the charge for the call

More than 150 users have been reporting since 2014 the collection of an alleged call to 11880 from their phones. The problem is that most of these users report never having made that call. Others do admit to having made the call but deny having been informed of the cost per minute. And it is that being a payment number, the cost in some cases exceeds 20, 30 and even 50 euros. Let's see how to claim the amount from our company to receive a refund of the charge for the call on the phone bill.

Missed call from 11880 on invoice, what can I do?

All you have to do is do a brief search on Google to find out some of the comments that circulate around 11880. "A number that should be free and you riddle us", "A supposed call to this number does not take 6 minutes and they charged me 6, 4 euros plus VAT "," They have charged me 15 euros for an alleged call to 11880 that I have not made at any time "… To claim the amount owed to our company, the first thing we will have to do is contact the company through customer service. We can do it through the following phone numbers:

• Yoigo: 622.
• Jazztel: 1566.
• Movistar: 1004.
• Tuenti: from the Tuenti application itself.
• Orange: 1414.
• O2: 1551
• Most Mobile: 2373
• Pepephone: 1706.
• Vodafone: 123.

Given the probable refusal of our operator, the next step is to file a complaint with the Claims department. In order to record our disagreement we will have to request a digital copy of the claim to print it later and submit it to the corresponding public entity.

My operator refuses to refund my money, what do I do?

With the printed claim, the next thing we will do is go to the nearest Consumer Service office to open a new claim. If we have not made the call to 11880l, the ideal is to attach a printed copy with a capture of the call history; specifically on the day the supposed call to 11880 was billed.

Once we have submitted the claim to the Public Administration, the delay time can range from a few weeks to several months, it all depends on the saturation of the service and the response of the company.

And if none of the above works…

The most drastic solution to any type of problem with our operator is to block the bank receipts in the entity where we have affiliated the charges for the line. To avoid supply cuts, it is recommended to carry out a portability to another operator as long as our contract does not have an associated permanence. Otherwise, it is most likely that we will be included in some type of public list of defaulters.

To avoid the latter, we can use user associations, such as OCU or Facua. The problem is that they usually involve the payment of a monthly fee or a donation to receive personalized legal support. We can also appeal to the Ombudsman through the corresponding administration.

List of payment numbers identified by tuexperto.com