▷ 11878 On the invoice, how to return the charge for the call

"I figure a call to this number that I never made for 8 euros", "They have cheated me 18 euros without calling", "Full-fledged thieves, 10 minutes 24.28 euros"… Just start a Google search to find dozens of complaints and reports around 11878. Apparently, the number in question appears on the invoice with charges ranging from 20 and 30 euros to 50. Faced with this problem there are various solutions, depending on the severity of the events and the amount owed. We will detail the way to proceed below.

Call from 11878 on the invoice, what can I do?

Most of the testimonies that we have been able to find around 11878 make mention of practices that are illegal in Spain. All call diversions to paid numbers must be notified by the operator in question. If we make the call ourselves, the salesperson must clearly advise the cost of the call per minute before offering the service that the company offers.

To formalize a claim from our operator or request a refund of the bill, we will have to go to the customer service of the company in question. We leave you below with a list with various assistance numbers:

• Yoigo: 622.
• Jazztel: 1566.
• Movistar: 1004.
• Tuenti: from the Tuenti application itself.
• Orange: 1414.
• Pepephone: 1706.
• Vodafone: 123.

My operator refuses to refund my money, what do I do?

If our operator refuses to process a refund of the amount charged, the next thing we will have to do is go to the nearest Consumer Office with a form of the claim to our operator.

It is also recommended to provide all kinds of graphic evidence to help demonstrate the reported events. For example, a call recording from customer service, or a screenshot of the call history with the date indicated on the invoice. The resolution process can last from a few weeks to several months or even a year.

And if the above does not work…

If none of the above works, the last option is to manage a portability to another telephone company. It is likely that our operator will penalize us financially if we have some kind of permanence on the line.

In this case, it is best to block bank receipts to avoid receiving unauthorized payments. Later we will be included in a public list of defaulters. If necessary, we can turn to the Ombudsman, a public figure based in the Town Halls who will serve as a mediator between consumer and business to find a solution as fair as possible for the former. All for free and selfless.

List of payment numbers identified by tuexpertomovil.com