▷ 11877 In the invoice, how to claim the charge for the call

More than 360 people have reported in various forums and social networks the collection of a call to 11877 on the phone bill. As it is a special rate number, the amount owed sometimes exceeds 30, 50 and even 200 euros. The majority of affected users deny having made the call. As many others admit to having called 11877 from their lines but flatly deny having been informed of the price per minute. The simplest solution is to claim said amount to receive a refund of the payment, a process that we will detail below.

Call not made from 11877, how can I claim the charge on the invoice?

It is enough to start a brief search on the Internet to find out some of the testimonies that circulate around 11877. "10.47 euros for passing me to a nearby town hall", "They have charged me 200 euros for calls from this number" two calls to this number that I have not made and their respective 25 euros ”… The first step to receive a refund of the payment is to contact our company through customer service. We can do it through the following phone number:

• Yoigo: 622.
• Jazztel: 1566.
• Movistar: 1004.
• Tuenti: from the Tuenti application itself.
• Orange: 1414.
• Pepephone: 1706.
• Vodafone: 123.

In case our operator refuses, the next thing we will have to do is raise the complaint to the Claims department. To record our disagreement, it is advisable to request a digital copy in PDF format of the complaint via email.

What to do if our operator refuses to make the return

With the complaint document in hand, the next step is to go to the Consumer Service (Consumption) office in our town to raise the complaint to the public entity. To give proof of the reported facts, we can attach a copy with a screenshot of the call history, specifically from the day on which the alleged call to 11877 was billed.

After raising the claim, the resolution can last several weeks up to a maximum period of 6 months or even 1 year, the process depends on the response time of the company and the saturation of the service itself.

And if none of the above works…

It may be the case that the resolution does not fail in our favor or that the operator refuses to pay the debt. At this point, the most drastic solution is to block the bank receipts from our operator at the bank. We can request portability to avoid running out of line as long as our contract is not associated with an estimated period of permanence. Otherwise, it is most likely that we will be included in some type of list of defaulters.

The last resort to which we can go is based on using consumer associations, such as FACUA or OCU. The advantage of this type of association is that the result is usually favorable, although they entail the payment of a small monthly fee or donation to receive legal and legal support. Another option is to raise the case to the Ombudsman, a public figure who will defend our rights freely and disinterestedly.

List of payment numbers identified by tuexperto.com