▷ 11875 On the invoice, how to claim the charge for the call

Around a dozen users have recently denounced the charge on their phone bill for a call to 11875. On occasions, the amount can exceed 30 and even 50 euros, as it is a payment number with special pricing. The problem is that many of these users claim not to have made the call in question. Others acknowledge having made the call but claim not to have been properly informed of the cost per minute. This time we will see how to claim the money and what to do if our operator refuses.

Missed call from 11875 on invoice, what can I do?

"They have charged me 24 euros when calling this number for home insurance", "" Calls to this number appear on my phone and I have not made them "," My mother has been charged 28 euros for calls that she did not has done ”… These are some of the testimonies that we have been able to find on the Internet. Almost all of the testimonies make references to methods that are not legal in Spain. Any diversion to a payment number must be fully confirmed by the user. To this must be added that the cost per minute of the call must be clearly notified. If our case coincides with any of these testimonies, we can use the customer service number of our operator to process the refund of the amount.

• Yoigo: 622.
• Jazztel: 1566.
• Movistar: 1004.
• Tuenti: from the Tuenti application itself.
• Orange: 1414.
• Pepephone: 1706.
• Vodafone: 123.

In the event that our operator refuses to make the return, the next thing we will have to do is contact the Claims department to formalize a claim with our operator and thus show our disagreement.

What do I do if my carrier refuses to make a return?

With the claim formalized, we will have to go to the nearest Consumer Service (Consumption) office to submit the claim to a public body. It is also recommended to provide all kinds of graphic documents to give more weight to the claim. For example, screenshots of the phone's call history with the billing date of the call charged on the invoice, or even recordings of calls to our operator. Any proof will be enough to speed up the resolution of the claim, which in some cases can take 6 months or even a year.

And if none of the above works…

As an exceptional measure, we can block our operator's bank receipts. From this point on it is likely that our telephone line will be cut off and we will even be included in a public delinquency list. To avoid the first, we can process a portability to another operator in advance. If we want to avoid the second, we can turn to the Ombudsman, a public figure who will act as a mediator between company and client to seek the benefit of the latter. Normally, it is usually a service that is provided in the City Hall of our town.

Another option is to turn to private organizations such as the OCU or FACUA. Generally, they are associated with the collection of a monthly fee to receive personalized assistance.

List of payment numbers identified by tuexpertomovil.com