Table of contents:
- 11870 charge on the invoice, what can I do?
- Contact your operator and claim a refund
- Go to the Consumption office if your operator refuses
- Block receipts from the operator's bank and switch to another company
- List of payment numbers identified by tuexperto.com
Almost a total of 200 people have reported in recent months a charge on the bill due to an alleged call on 11870. The charges in most cases exceed 20, 30 and even 50 euros. The problem is that users who report this claim not to have made a call to the number in question. Many others admit having made the call but report not having been informed of the cost per minute, which in this case amounts to 2 euros. The good news is that we can claim the amount charged on the invoice as it is an illegal practice in both cases. We will describe the steps below.
11870 charge on the invoice, what can I do?
"They have charged me 30 euros for calls at 5 in the morning, which is not possible" "It appears on the bill without having dialed the number", "They say it is a free number to make an appointment for the DNI and they charge you 3 euros ”,“ They charge more than 3 euros per minute ”… These are some of the testimonies that we have been able to find on the net around 11870. All the testimonies describe a practice that is not legal.
Current law dictates that the operator has to indicate the cost per minute of the call so that the user is aware of the conditions. To this must be added that the majority of calls have not been made by users. Both cases are subject to claim. For this same reason we will have to collect all kinds of graphic evidence. Voice recordings, screenshots of the call log…
Contact your operator and claim a refund
So is. To claim a refund of the amount charged we will have to first contact our operator through customer service. We can do it through the following phone numbers:
- Yoigo: 622.
- Jazztel: 1566.
- Movistar: 1004.
- Tuenti: from the Tuenti application itself.
- Orange: 1414.
- Pepephone: 1706.
- Vodafone: 123
It may be the case that the operator provides us with an email address to provide the necessary evidence. In this case, we will have to send all kinds of graphic material to show that, indeed, we have not made the call or that the cost per minute of the call has not been indicated.
Go to the Consumption office if your operator refuses
It is very likely that our operator will refuse to refund the amount owed. In this case, the next thing we will have to do is go to the Consumer Office, a public body in charge of defending the rights of consumers. Similarly, we will have to collect any evidence that proves the cause of the complaint. It is also recommended to collect evidence that shows the operator's refusal to refund the money.
Block receipts from the operator's bank and switch to another company
If none of the previous actions take effect, the last trick is to block the receipts from the operator's bank and carry out a portability to another company to avoid the interruption of the service. Most likely, we will be included on a public list of defaulters. Given this, we can turn to the Ombudsman, a figure that is usually found in the City Hall building, to request mediation between the company and the client.
List of payment numbers identified by tuexperto.com
