▷ 11867 In the invoice, how to claim the charge for the call

Almost thirty users have recently denounced in various forums and social networks the collection of an alleged call to 11867 on the phone bill. As it is a paid number, the cost of the call rises in some cases up to 20, 30 and even 40 euros. The problem is that many users deny that they made the call. Others report not having been informed of the cost per minute, which in this case is 3 euros. The solution in both cases is to claim the bill from our operator. The how we will explain below.

Call not made from 11867, how to claim the invoice collection?

"It has cost me 25 euros for 10 minutes of conversation", "Telephone that says it is free but charges us for 1 minute and 30 seconds 7 euros", "I have been charged 11 euros for 2 minutes"… These are some of the testimonies that we have been able to find on the Internet around 11867. The first step to claim the amount from our operator will be to contact the company through customer service. We can do it through the following numbers:

• Yoigo: 622.
• Jazztel: 1566.
• Movistar: 1004.
• Tuenti: from the Tuenti application itself.
• Orange: 1414.
• Pepephone: 1706.
• Vodafone: 123.

In case our operator refuses to make the return, the next step will be to file the complaint with the Claims department. To record our disagreement, it is advisable to require a copy in digital format to be subsequently submitted to the Public Administration.

My operator refuses to return, what do I do?

With the complaint in hand, the next thing we will do is go to the Consumer Services office in our town. To give proof of the denounced events, it is recommended to attach a printed copy with the call history of the day on which the alleged call to 11867 was billed.

After formalizing the claim with the Administration, the resolution process may vary depending on the response times of the company, as well as the saturation of the body itself. It usually goes from a few weeks to 6 months or even 1 year.

And if none of the above works…

In the event that the resolution does not fail in our favor, the last resort is to block the operator's bank receipts. To avoid running out of line, we can migrate the contract to another telephone company as long as it is not limited by a period of permanence. Otherwise, it is most likely that we will be included in some type of public list of defaulters.

To avoid the latter, we can resort to user organizations, such as Facua or OCU. The advantage of this type of organization is that the resolution is usually favorable. On the other hand, we will have to pay a monthly fee or donation to receive legal support. Another option is to contact the Ombudsman to act as a mediator between the company and the consumer.

List of payment numbers identified by tuexpertomovil.com