▷ 11866 In the invoice, how to claim the charge for the call

More than 200 users have reported on the Internet having received a charge on their phone bill due to an alleged call to 11866, a paid number whose cost per minute is 3 euros. The problem is that the majority of affected people deny having made the call in question. Other people do come to acknowledge having called 11866 but deny having been informed of the cost per minute, something that is not legal in our country. For this reason we have created a roadmap to request and claim the collection of the call from our telephone operator.

Call not made from 11866, how can I claim the charge on the invoice?

"They have charged me 30 euros and I have never called", "I have received the invoice and I have found calls to 11828 and 11865 that I have not made", "They have charged me 23 euros and I do not know what"… These are some of the testimonies that we have been able to find on the Internet after a brief search. The first step to request a refund of the amount owed is to contact our telephone operator through customer service. We can do it through the following numbers:

• Yoigo: 622.
• Jazztel: 1566.
• Movistar: 1004.
• Tuenti: from the Tuenti application itself.
• Orange: 1414.
• Pepephone: 1706.
• Vodafone: 123.

In case our operator refuses to carry out the revolution, the next step will be to file the complaint with the Claims department. To record the claim, it is recommended to request a digital copy in PDF format via email.

My operator refuses to refund my money, what do I do?

With the claim in hand, the next step is to go to the nearest Consumer Service office. Previously, it is recommended to make a printed copy of the call history, specifically the day on which the alleged call to 11866 was billed. After satisfying the claim, the resolution period may vary depending on the response times of the company and the own saturation of the public body.

And if none of the above works…

If the resolution does not fail in our favor or our operator refuses to return the money actively and passively, the most drastic solution is to block the company's bank receipts. To avoid running out of line we can carry out a portability to another operator as long as our contract does not have any type of associated permanence period.

If this is our case, it is most likely that we will be included in some type of public list of defaulters. At this point we can draw on private user organizations, such as FACUA or OCU. The advantage of this type of organization is that the resolution is usually favorable, although they entail the payment of a small monthly fee or a one-off donation as a "collaboration" to receive legal and legal support. Another option is to turn to the Ombudsman, a public figure who will intercede between the company and us to defend our rights as consumers.

List of payment numbers identified by tuexpertomovil.com