Table of contents:
- I have a charge of 11865 on the invoice, what can I do?
- How to claim the 11865 call to my telephone operator
- If the operator refuses, go to Consumption
- Block your operator's receipts at the bank
- Other payment numbers identified by tuexperto.com
More than a hundred users have reported in various forums the collection of a call with 11865 as the protagonist. According to several people, the amount can reach up to 30 euros in some cases. Others have denounced that the amount is much higher. However, most acknowledge never having made a call to the aforementioned paid number, a number that charges a whopping 2 euros per minute of call. The good news is that we can make a claim for a refund of the amount owed. The how we will explain below.
I have a charge of 11865 on the invoice, what can I do?
"A call that I do not think I have made has cost me 6 euros for only 2 minutes", "They called me and without answering they charged me the amount", "I called 911333333 from MásMóvil customer service and they transferred the call to 11865"… These are some testimonies that we have been able to find on the Internet in relation to number 11865. The first thing we will have to know is that these types of actions are illegal.
No phone number can transfer to a paid number without the express consent of the user. Likewise, the cost of the call to a paid number must be indicated by the operator that answers the call in question. If none of these actions has been carried out by the person in charge of the call, we can begin to process a formal claim.
How to claim the 11865 call to my telephone operator
To claim the amount owed to our company we will have to contact the customer service of the operator in question. We leave you below with some customer numbers of several of the most popular companies of 2020:
- Yoigo: 622.
- Jazztel: 1566.
- Movistar: 1004.
- Tuenti: from the application itself.
- Orange: 1414.
- Pepephone: 1706.
- Vodafone: 123.
During the call we will have to explain what happened and claim compensation that corresponds to the amount charged on the invoice. Most likely, we will be sent to an email address either to formalize the complaint or to provide some kind of evidence. It is recommended to take screenshots of the call log to verify that we have not made the call to the indicated number.
If the operator refuses, go to Consumption
Consumption is the public organization that is in charge of defending the rights of the clients regarding the abuses of the companies. Consumer offices are usually located within the Town Hall itself or in a building entirely dedicated to this administration.
To give more credibility to the complaint we will have to provide all kinds of evidence, such as screenshots, emails or recordings of calls made to our operator. Of course, the resolution of the case can take from a few weeks to several months, depending on the saturation of the service.
Block your operator's receipts at the bank
The last solution we can resort to is based on blocking the operator's receipts at the bank. Previously it is recommended to carry out the portability to a different operator to avoid cutting the main line.
Once we have blocked the operator's receipts at the bank, it is most likely that we will be registered on a list of defaulters. In this case we will have to turn to the ombudsman, a public figure that is generally found in the town councils of the localities, to mediate the case between operator and user. We can also use a lawyer, although the process will be more expensive than the amount claimed.
Other payment numbers identified by tuexperto.com
