11860 On the invoice, how to claim the charge for the call

For approximately 6 years, more than 300 users have publicly denounced having received a charge on their phone bill due to an alleged call to 11860, with charges that exceed 20, 30 and even 40 euros. While some of these users claim not to have made the call, others claim that they have not been notified at any time of the cost per minute. The solution in both cases is to claim the amount from our company, a process that we will explain below.

Call not made from 11860, how to claim the charge on the invoice

It is enough to do a simple search on the Internet to find out some of the testimonies that circulate around 11860. "They have charged me 6.13 euros through Vodafone for two minutes of call that was not made", "They have counted me 20 euros invoice for that number ”,“ They charge you for something that you have not used ”… All these comments refer to practices that are not legal in our country, so from a legal point of view we can claim the amount owed.

The first thing we will have to do to request a refund of the amount charged is to contact our operator through the customer service.

• Yoigo: 622.
• Jazztel: 1566.
• Movistar: 1004.
• Tuenti: from the Tuenti application itself.
• Orange: 1414.
• Pepephone: 1706.
• Vodafone: 123.

In the event that our operator refuses, it is advisable to submit the complaint to the Claims department to record our disagreement with the payment. It is also recommended to request a copy by email of the imposed complaint to have a document that certifies the formalization of the claim.

What to do our operator refuses to return us

With the claim printed in hand, the next thing we will have to do is go to the nearest Consumer Office to raise the complaint to the public entity. To give more weight to the claim, we can provide a copy with a screenshot of the call history of the day the alleged call was billed to 11860.

After formalizing the complaint in Consumer Affairs, the resolution of the process can be extended up to 6 months or even 1 year from the date of issue, everything depends on the saturation of the public service and the company's own response.

And if none of the above works…

If the resolution does not fail in our favor, the last option we can resort to is based on blocking our operator's bank receipts. Previously, it is recommended to carry out a portability to another operator to avoid running out of line as long as we do not have a permanence associated with our line. Otherwise, we will most likely be included in a public list of defaulters if we refuse to pay the penalty.

At this point, we can use private organizations such as Facua or OCU to obtain legal and legal support upon payment of a monthly fee or a “donation” for the services provided. We can also turn to the Ombudsman, a public figure who will act as a mediator between company and client to defend the rights of the latter in a free and disinterested way.

List of payment numbers identified by tuexpertomovil.com