▷ 11850 On the invoice, how to claim the charge for the call

Dozens of users have publicly denounced in various forums and social networks the charge on the phone bill due to an alleged call to 11850. The problem is that a good part of the affected people deny having made the call. Others acknowledge having made the call but say they have not been informed of the cost per minute. On this occasion we will show you how to proceed in each case to claim the charge for the call.

Missed call from 11850, what can I do?

"I do not remember calling 11850 but they have charged me 15 euros", "20 euros they have charged me and I have not spoken with them", "11 euros on my mother's bill for 4 minutes of call"… We have been able to find on the Internet around 11850 they mention practices that are not legal. Faced with this type of practice, the simplest solution is to contact our telephone operator to request a refund of the amount charged on the invoice.

• Yoigo: 622.
• Jazztel: 1566.
• Movistar: 1004.
• Tuenti: from the Tuenti application itself.
• Orange: 1414.
• Pepephone: 1706.
• Vodafone: 123.

In the event that we are denied, the next thing we will have to do is file a complaint with the company's Claims department. To record this, it is recommended to request a copy of the original complaint in PDF format.

My operator refuses to refund my money, what do I do?

With the printed complaint, the next step will be to refer us to the nearest Consumer Service office to submit it to the Public Administration. It is also recommended to attach a printed screenshot with the call history of the day the alleged call was billed the 11850.

Once the incident is registered, the resolution process can last from a few weeks to several months or even a year, depending on the saturation of the public body.

And if the above does not work…

The last solution to which we can resort is to block the bank receipts of our operator. To avoid running out of line, it is advisable to process a portability as quickly as possible.

In case of having some type of associated permanence, it is most likely that we will be included in a public list of defaulters. At this point, we can use a consumer organization, such as OCU or Facua, to obtain personalized legal and tax advice upon payment of a monthly or symbolic subscription. We can also turn to the Ombudsman, a public firm that will act as a mediator between consumer and company to defend the interests of the former completely free of charge.

List of payment numbers identified by tuexpertomovil.com