▷ 11848 On the invoice, how to claim the charge for the call

Since the beginning of 2020, dozens of users have publicly denounced the charging of a call on the bill in the name of 11848. Said charge in some cases exceeds amounts greater than 20, 30 or even 40 euros. The problem is that the majority of those affected agree that the call has not been made from their phones. Others do claim to have made the call but claim not to have been informed of the cost per minute, which in some cases can be 2 or 3 euros. The only solution is to claim to try to get a refund of the amount owed. The way to proceed will be shown below.

Call 11848 on the invoice, what can I do?

“I call for a consultation and they put me on hold. Then I get a bill for 12 euros ”,“ My bill has gone up 30 euros. I can't believe it ”,“ They charged me for a call that I didn't make ”… Just start a search on the Internet to find out the opinions of users around the number 11848. Most of these testimonials make mention of practices that are not legal in Spain. In fact, any diversion to a paid number must be notified by the operator that answers the call, not to mention that the cost per minute of the call must be clearly notified before offering the service that is offered.

Both cases can be claimed from the relevant body, although what we recommend from tuexpertomovil.com is to contact your telephone operator first through the customer service.

• Yoigo: 622.
• Jazztel: 1566.
• Movistar: 1004.
• Tuenti: from the Tuenti application itself.
• Orange: 1414.
• Pepephone: 1706.
• Vodafone: 123.

My operator refuses to refund my money, what do I do?

Given the possible refusal of the operator to return the amount owed, the next thing we will have to do is go to the nearest Consumer Office. Previously, we recommend you submit a formal claim to the company through the Claims service. Subsequently we will have to deliver said claim in Consumption together with all kinds of evidence that will help us to verify the abuse by the company.

Screenshots of the call history with the billing date indicated on the invoice, voice recordings to the company's customer service, etc. Of course, the resolution period can vary depending on the saturation of the organism. It can usually go from a few weeks to 3, 4 or 6 months.

And if the above does not work…

If none of the above helps us to receive financial compensation, the last alternative is to request a portability from a different operator. We also recommend blocking bank receipts to avoid receiving charges from the company in question.

From this point on, it is most likely that we will be included in a public delinquent list. To avoid this, we can turn to the Ombudsman, a public figure who will act as a mediator between the client and the company to try to reach a solution without resorting to judicial processes or lists of defaulters. We can go to the City Council of our town to request the services of this figure.

List of payment numbers identified by tuexpertomovil.com