Around a dozen users have reported in the last month having received a charge on their phone bill due to an alleged call to 11845. Because it is a payment number, the charge in many cases exceeds 10, 20 and 30 euros. The problem is that a good part of the affected people deny having made the call. Others do acknowledge having called 11845 but deny having been informed of the price per minute, something that is not legal in Spain. On this occasion we will show you how to proceed to obtain a refund of the amount owed.

Call not made from 11845, how to claim on the invoice?

“10 euros for four minutes, 12 for 5 minutes”, “18 euros in 7 minutes. What thieves "," They are scoundrels. They blow you 200 or 300 euros each call ”… These are some of the testimonies that we have been able to find on the Internet around 11845. The first step that we will have to follow to obtain a refund is to contact our telephone operator. We can do it through the following phone numbers:

• Yoigo: 622.
• Jazztel: 1566.
• Movistar: 1004.
• Tuenti: from the Tuenti application itself.
• Orange: 1414.
• Pepephone: 1706.
• Vodafone: 123.

If our operator is reluctant to return us on the next invoice, the next step will be to raise the case with the company's Claims department and request a copy of the complaint in PDF format via email. We will do so to record our disagreement with the reported events.

What can I do if my operator refuses to make the return?

With the copy of the claim in hand, the next thing we will do is go to the Consumer Office in our town to file the complaint with the public entity. It is also recommended to make a printed copy of the call history of the day the alleged call was billed to 11845 to demonstrate the non-completion of the call.

Once we have formalized the claim in Consumer Affairs, the process can go from a few weeks to 6 months or even 1 year. It all depends on the response time of the company and the saturation of the service.

And if none of the above works…

The last resort that we can use is to block the bank receipts of our operator in our entity. It is previously recommended to port the line to another operator to avoid running out of line as long as our contract is not limited by a period of permanence.

Otherwise, it is most likely that our operator will not include in a public list of defaulters. The solution is to resort to platforms such as OCU or FACUA to obtain legal and legal support. The advantage of this type of organization is that the result is usually favorable for consumers. On the other hand, we will have to take care of a small monthly fee or a donation as a "collaboration".

Lista de números de pago identificados por tuexpertomovil.com