Table of contents:
- 11844 charge on the invoice, what can I do?
- How to claim the 11844 call on the invoice to your operator
- Go to the Consumption office if your operator does not respond
- Block your operator's bank receipts
- Other payment numbers identified by tuexperto.com
In the last few weeks, more than a hundred users have reported on the Internet the collection of a call on their telephone bills through 11844. Most of these users claim not to have made the call. Others, on the other hand, acknowledge having accessed through advertising on the Internet. The amount owed in both exceeds 20, 30 and even 50 euros, with a cost per minute that reaches 2 euros. Fortunately, we can claim the charge on the invoice to our operator. The process is explained below.
11844 charge on the invoice, what can I do?
"They have charged me 53 euros for a call and I do not remember having made it", "They have scammed me, they have charged me 22 for 7 minutes of call and without warning", "They do not report the conditions of use, which is mandatory by law ”… These are some of the testimonies that we have been able to find on the Internet around 11844. Most of the cases exposed in specialized networks and forums describe an illegal practice.
Current law dictates that any payment number must inform the user of the conditions and cost of the service. To this we must add that some users claim that they have never made a call to 11844, so it could be incurring a crime by redirecting calls to paid numbers. Whatever our case, the first thing we will have to do is collect all kinds of evidence.
Screenshots of the call log, call recordings, SMS history… Any evidence that helps us to claim the amount charged on the invoice.
How to claim the 11844 call on the invoice to your operator
The next thing we will have to do to proceed with the claim is to inform our operator through customer service. We leave you below with some phone numbers:
- Yoigo: 622.
- Jazztel: 1566.
- Movistar: 1004.
- Tuenti: from the Tuenti application itself.
- Orange: 1414.
- Pepephone: 1706.
- Vodafone: 123
During the call we will have to request the operator to refund the amount owed on the invoice. Most likely, we will be referred to an email address to facilitate the evidence collected. It may also be the case that you refuse to process the return. That is why we will have to go to the next level: claim Consumer.
Go to the Consumption office if your operator does not respond
Consumption is the public administration in charge of defending the rights of customers. In general, the offices of this body are usually located within the City Council or in a separate building from it. To process the claim we will have to provide all kinds of evidence, such as call recordings to our operator, screenshots of the call log or digitally signed emails.
Block your operator's bank receipts
If resorting to Consumption does not work, the last step is to block the bank receipts of our operator to stop the collection of invoices paid to our name. It is previously recommended to carry out the portability to another operator to avoid a cut in the main line.
Once we have blocked the bank receipts, we will most likely be referred to a list of defaulters. In this case we will have to use the Ombudsman, a public figure who usually provides his services within the City Council to mediate between companies and consumers. We can also use a lawyer, although the cost of the process will be much higher than the amount owed.
Other payment numbers identified by tuexperto.com
