▷ 11843 On the invoice, how to return the charge for the call

For more than a year dozens of people have reported on the Internet the collection of a call in the bill through the number 11843. Sometimes, the amount owed exceeds 20, 30 and even 50 euros, as it is a special rate number with an average cost of 2 euros per minute. Yes, you read that correctly, 2 euros per minute.

The funny thing is that most users do not acknowledge having made the call in question. Others even claim not to have been notified of the cost per minute of the call. Both practices are illegal actions. For this same reason we can complain to our telephone company.

Call on the 11843 bill, what can I do?

"Call not made. They spend 25 euros of cost for 10 minutes of call "," They say that they are to renew the DNI and it is a lie "," 3 minutes of call 8 euros "… These are some of the testimonies that we have been able to find in the network about 11843. Because these types of practices are not within the law, we can claim the amount owed to our operator through customer service. We leave you with a list with several numbers of Spanish companies:

• Yoigo: 622.
• Jazztel: 1566.
• Movistar: 1004.
• Tuenti: from the Tuenti application itself.
• Orange: 1414.
• Pepephone: 1706.
• Vodafone: 123

During the course of the call, it is likely that some type of proof or data will be required from us through an email address to certify that we have not made the call. A screenshot of the call log for the day the call to 11843 was billed should suffice. Another option is to claim the money directly to the number 11843, but again we will be charged the amount of the call.

My operator refuses to refund my money, what do I do?

In the event that our operator refuses to return the amount owed to us, we will have to go to Consumption to formalize a claim. Previously, it is recommended to inform the company or make a formal claim through customer service.

To give more credibility to the claim we will have to provide screenshots and even voice recordings made to the company's customer service. Of course, the process is usually quite durable, from a few weeks to 3, 4, 6 months or even 1 year, depending on the saturation of the body.

And if none of the above works…

The most drastic option if none of the above takes effect is to block the operator's bank receipts. To avoid a cut in the telephone line we recommend you to process a portability to another company.

Once we have blocked the bank receipts, the normal thing is that we are included in some type of list of defaulters. The option to mediate this action is based on resorting to the Ombudsman, a public body that is usually established in the City Council of the municipalities and localities. This will act as a mediator between the company and the consumer to defend the rights of the latter in a free and disinterested way.

List of premium numbers identified by tuexpertomovil.com