▷ 11842 In the invoice, how to claim the charge for the call

In the last couple of years, more than 500 people have publicly denounced on the Internet having received a charge on their telephone bills for an alleged call to 11842. In many cases, the amount owed exceeds 50, 60 and even 90 euros. The problem is that most of these users claim not to have made such a call. Others, on the contrary, acknowledge having called this number but report not having been notified of the cost per minute of the call. And is that the average cost of this type of payment numbers amounts to 2 euros per minute. The only solution is to complain to our telephone company to obtain a refund of the charge on the invoice. We will show you how below.

I have a 11842 charge on my bill, what can I do?

"I have not called this number and they have charged me almost 50 euros", "They say they put you in contact with the SEPE and then they charge you 20 euros", "We have not called and they have charged us 20 euros"… These are some of the comments that we have been able to find in various forums around 11842. As we mentioned at the beginning of the article, most of the testimonials make mention of illegal practices. Both the cost and the diversion of the call to a paid number must be notified and approved by the consumer himself. Otherwise, you could be committing an illegal practice.

To claim this amount, the first thing we will have to do is contact our telephone operator. We can do it through the following phone numbers:

• Yoigo: 622.
• Jazztel: 1566.
• Movistar: 1004.
• Tuenti: from the Tuenti application itself.
• Orange: 1414.
• Pepephone: 1706.
• Vodafone: 123.

Another option is to contact the company behind these calls directly. The allegedly responsible is Información Monsán, according to some users.

My operator refuses to return the charge on the invoice, now what?

In the event that our operator refuses to make a refund of the payment on the invoice, the most advisable option is to go to the Consumption office to formally claim the amount owed.

To give more weight to the claim, it is recommended, on the one hand, to file a claim with the company itself through customer service. On the other hand, it is recommended to collect all kinds of evidence, such as call recordings or captures of the call history with the date on which the call was supposedly made to 11842. In short, any graphic evidence that helps to demonstrate the facts described in the claim.

And if none of the above works…

If the claim does not take effect or is delayed more than normal, the last option is to carry out a portability to another telephone company. It is also recommended to block the bank receipts of the operator in question. Most likely, we will be included in some kind of public delinquency list. In this case, we can turn to the Ombudsman, a public body that is in charge of defending the rights of consumers in a disinterested way and that will act as a mediator to try to resolve the situation.

List of payment numbers identified by tuexpertomovil.com