▷ 11840 On the invoice, how to claim the charge for the call

Almost a hundred users have reported in recent months having received a charge on their bill due to an alleged call to 11840. The amount that some users report exceeds 30, 50 and even 70 euros. The problem is that most of the affected people deny having made the call. Others claim to have made the call but deny having been informed of the cost per minute of the call. The solution in both cases is to complain to our telephone operator.

Missed call from 11840, what can I do?

"They charged me 8 euros for 3 minutes when I never made that call", "They charged me in April 30 euros for a ten minute call that I did not make", "They have charged me for two calls to this number that I have not made"… All the testimonies we have found on the Internet around 11840 make mention of practices that are illegal in Spain.

The first step that we will have to follow will be to contact our operator through customer service to claim the amount owed. We can do it through the following phone numbers:

• Yoigo: 622.
• Jazztel: 1566.
• Movistar: 1004.
• Tuenti: from the Tuenti application itself.
• Orange: 1414.
• Pepephone: 1706.
• Vodafone: 123.

My operator refuses to return, what do I do?

In the event that our operator refuses to pay us the amount owed, the next thing we will have to do is file a claim with the company's Claims department.

With the printed claim, we will go to the nearest Consumer Service Office to raise the complaint to the Public Administration. It is also recommended to attach all kinds of graphic evidence that helps to demonstrate the reported facts. For example, a screenshot with the call history of the day the call was billed to 11840. Of course, the resolution process can take up to 6 or 12 months, depending on the saturation of the Administration.

And if none of the above works…

If the claim does not have a favorable resolution, the last method we can resort to is based on blocking the operator's bank receipts. Previously, it is recommended to carry out a portability to another company to avoid a cut in the telephone line.

If we have some type of permanence, it is most likely that we will be included in a public list of defaulters. To avoid this we can turn to the Ombudsman, a public figure who will act as a mediator between the company and the consumer to defend the rights of the latter.

Another option is to turn to private organizations such as OCU or Facua. The result in these cases is usually favorable. On the contrary, we will have to subscribe to their services to receive personalized legal advice, services that usually carry, in general, a monthly fee of a symbolic amount. In any case, it is much cheaper than going to a lawyer.

List of payment numbers identified by tuexpertomovil.com