11838 On the invoice, how to claim the charge for the call

Around twenty users have recently reported having received a charge on their phone bill due to an alleged call to 11838. As it is a payment number, the amount rises to 20, 30 and 40 euros in some cases. The problem is that many of these users deny that they made the call. Others, on the contrary, acknowledge having called 11838 but deny having been informed of the cost per minute, a cost that in some cases exceeds 3 euros. Let's see how to proceed to claim the charge for the call.

Call not made from 11838, how to claim the charge on the invoice

All you have to do is do a brief search on the Internet to find out how dissatisfied users are with the number 11838. "It's a scam, the cost per minute is more than 3 euros", "They have charged me 10.40 plus VAT for a call to this phone that I never made ”,“ I don't remember calling this number and they charged me 11.67 euros ”. Is there a way to claim the money? The truth is that yes.

The first step to claim the amount owed is to contact our telephone operator through customer service. We can do it through the following phone numbers:

• Yoigo: 622.
• Jazztel: 1566.
• Movistar: 1004.
• Tuenti: from the Tuenti application itself.
• Orange: 1414.
• Pepephone: 1706.
• Vodafone: 123.

In the probable event that our operator refuses, the next thing we will have to do is raise the case to the Claims department. To record the complaint, it is recommended to request a digital copy to later raise it to the Public Administration.

My operator refuses to return, what do I do?

With the claim formalized, the next step is to go to the nearest Consumer Service office. To give proof of the denounced events, it is recommended to attach a copy with a screenshot of the day on which the alleged call to 11838 was billed.

After submitting the claim to the Administration, the process can last depending on the response times of the company and the saturation of the body itself. The estimated term is 6 months to a year.

And if none of the above works…

If the resolution fails in favor of the company or it refuses to pay the invoice, the last step is to block the operator's bank receipts. To avoid cuts in the line, it is recommended to carry out portability after blocking the receipts as long as we do not have a permanence associated with our contract. Otherwise, it is most likely that we will be included in a public delinquent list.

To avoid the latter, we can use the Ombudsman, a public body that will act as a mediator between the company and the consumer to defend the rights of the latter. We can also turn to private consumer organizations, such as OCU or Facua. Although the resolution is usually favorable for the part of the client, they carry a small monthly fee or donation as a collaboration to receive legal and legal support.

List of payment numbers identified by tuexperto.com