▷ 11833 On the invoice, how to return the charge for the call

“I don't know why they charge me 8.33 euros”, “Almost 100 euros for trying to arrange a call with la Caixa”, “I call Mutua Madrileña and they divert me to 11833 without my knowing it. 30 euros for 10 minutes ”… These are some of the testimonies that we have been able to find on the Internet around 11833. Apparently, the number in question is reflected on the invoice as a charge that can sometimes exceed 90 euros. Faced with this type of practice, the only solution is to claim the amount from our telephone operator. Let's see how to proceed below.

Missed call from 11833 on the invoice, what do I do?

Most of the testimonies around 11833 make mention of practices that are not legal in Spain. Any diversion to a paid number must be duly notified to the user along with the cost per minute of the call. To this must be added that many users report not having made those calls, so we could find ourselves facing a possible fraud attempt.

To claim the amount owed to our telephone operator we will have to contact customer service in advance. We leave you below with the list of some assistance numbers:

• Yoigo: 622.
• Jazztel: 1566.
• Movistar: 1004.
• Tuenti: from the Tuenti application itself.
• Orange: 1414.
• Pepephone: 1706.
• Vodafone: 123.

In the event that our operator refuses to refund the amount owed, it is best to file a claim through the company's claims department to record the disagreement.

What can I do if the operator refuses to pay me back

The next thing we will have to do is go to the nearest Consumer Office with the printed claim and any graphic evidence that helps to demonstrate the facts reported. Voice recordings of telephone conversations with the operator, screenshots of the call history with the date on which the call was billed to 11833… In short, any graphic document.

After formalizing the claim before the public body, the Administration itself will notify us with the resolution of the process.

And if none of the above works…

The last option to which we can resort if the resolution of the claim does not fail in our favor is based on blocking the bank receipts of the telephone operator. To avoid running out of line, the most advisable thing is to carry out a portability to another operator.

In case of having some type of permanence or contract, it is very likely that we will be included in a public delinquency list. What we will have to do is get in touch with the Ombudsman so that he acts as a mediator between the client and the company to find a solution that is as fair as possible for the consumer. This figure is usually found in the Town Halls of the different localities.

Another option would be to turn to organizations such as the OCU (Organization of Consumers and Users) or FACUA (Federation of Associations of Consumers and Users of Andalusia) to raise the complaint and obtain personalized advice. Both organizations usually require some type of payment as a sign of "collaboration".

List of payment numbers identified by tuexpertomovil.com