▷ 11825 In the invoice, how to claim the charge for the call

Many users have reported in recent months having received a charge on their bill due to a call to the number 11285. Being a payment number, the invoice can rise up to 30, 40 or even 60 euros, as confirmed by several users. The problem is that the majority deny having made the call, while others do acknowledge having called 11825 but deny having been informed of the cost. The solution in all cases is based on claiming the amount from our company through a procedure that we will detail below.

Call not made from 11825, how to claim the charge on the invoice

It is enough to do a brief search on the Internet to find out some of the complaints that circulate around the number 11825. "We have not called this phone, it is a scam", "If you have called me and charged me the cost on the bill", "I just called Movistar about this number and they say they don't know anything." To claim the amount from our company, the first thing we will have to do is contact customer service. We can do it through the following contact numbers:

• Yoigo: 622.
• Jazztel: 1566.
• Movistar: 1004.
• Tuenti: from the Tuenti application itself.
• Orange: 1414.
• Pepephone: 1706.
• Vodafone: 123.

Given the probable refusal of our operator, the next step is precisely to file a claim with the Claims department. To record the complaint, it is best to request a copy in PDF format via email.

My operator refuses to refund my money, what do I do?

With the claim form in hand, the next thing we will do is go to the nearest Consumer Service office to raise the complaint to the public entity. The advisable thing to do to demonstrate the reported events is to make a printed copy of a screen capture with the call history of the day on which the alleged call was billed to 11825. It should be noted that the resolution of the claim can take several months or even a year. It all depends on the saturation of the Administration and the response times of the company.

And if none of the above works…

The last option we can resort to is based on blocking our operator's bank receipts, although previously it is recommended to port the line to another operator to avoid cuts. If we have some type of associated permanence, the normal thing is that we are included in a public list of defaulters if we refuse to pay the penalty. To avoid this, we can turn to organizations such as OCU or Facua.

The advantage of this type of organization is that the resolutions are usually favorable. In contrast, we will have to take care of a small monthly fee or donation to receive legal and legal advice. Another option is to turn to the Ombudsman, a public figure who will act as a mediator between the client and the company to defend the interests of the former in a free and disinterested manner.

List of payment numbers identified by tuexpertomovil.com