▷ 11821 On the invoice, how to claim the charge for the call

Since the beginning of 2014, dozens of users report having received a charge on their phone bill due to an alleged call to 11821. Being a payment number, the charge goes up to 20, 30 and even 50 euros at times. The problem is that many users deny that they made the call. Others, on the other hand, admit to having called 11821 but deny having been informed of the cost per minute. The solution in both cases is to claim the amount from our telephone operator through a process that we will explain below.

Call not made from 11821, how to claim the charge on the invoice

“I have also been scammed”, “12 euros plus VAT. If those of Jazztel do not fix it, the best thing would be to unsubscribe "," I see that this month they are going to charge me for another call made to 11821 that we have not made "… These are some of the testimonies with which we have given after making a brief search on the Internet around 11821. To claim the amount owed, the first thing we will have to do is contact our telephone operator through the customer service:

• Yoigo: 622.
• Jazztel: 1566.
• Movistar: 1004.
• Tuenti: from the Tuenti application itself.
• Orange: 1414.
• Pepephone: 1706.
• Vodafone: 123.

In the event that our operator refuses to return the money, the next thing we will do is file a complaint with the company's Claims department. To record the claim, it is recommended to request a copy in PDF format to our email.

My operator refuses to refund my money, what do I do?

With the claim in hand, the next step will be to go to the nearest Consumer Office to raise the complaint to the Public Administration. To give proof of the reported events, it is recommended to attach a copy with a screenshot of the call history of the day on which the alleged call was billed to 11821.

Once we have formalized the complaint before the public entity, the resolution can be extended up to 6 months or even 1 year, depending on the saturation of the service and the response times of the company.

And if the above does not work…

If the resolution does not fail in our favor or our operator refuses to return the money actively and passively, the last measure we can apply is based on blocking the bank receipts of our operator. Previously, it is recommended to carry out a portability to another operator to avoid running out of line as long as we do not have a permanence associated with our rate.

If not, we will most likely be included on some kind of public delinquency list if we refuse to pay the penalty. To avoid the latter we can turn to customer organizations, such as Facua or OCU. The counterpart is that we will have to take care of a monthly fee or a donation to receive legal and legal support. We can also use the Ombudsman, a public figure who will act as a mediator between company and client to defend the latter's rights in a disinterested way.

List of payment numbers identified by tuexpertomovil.com