▷ 11811 On the invoice, how to claim the charge for the call

Since 2014, more than 600 users have reported on the Internet having made a charge on the invoice due to an alleged call to 11811. Some users acknowledge having made the call but deny having been informed of the cost per minute. Others, on the other hand, deny having made the call from their lines. All these practices are illegal in Spain. The solution is to claim the amount owed to our company, a process that we will explain below.

Missed call from 11811 on invoice, what can I do?

It is enough to do a brief search on Google to find out some testimonials about 11811. "It appears as free and then they will tell you that it is 3 euros", "6 minutes 15.22 euros. It is a robbery "," I was charged 40 euros in March for a call that I never made to 11811 "… All the testimonies refer to illegal acts. To claim the amount from our operator we will have to contact the company through the customer service phone.

• Yoigo: 622.
• Jazztel: 1566.
• Movistar: 1004.
• Tuenti: from the Tuenti application itself.
• Orange: 1414.
• Pepephone: 1706.
• Vodafone: 123.

In the event that our operator refuses to make the return on the next invoice, the next thing we will have to do is file a complaint through the Claims department. To record the complaint, it is advisable to request a copy by email to send it later to the respective agency.

My operator refuses to return, what do I do?

With the complaint form in hand, the next step will be to go to the nearest Consumer Service office to file the claim with the Public Administration. It is also recommended to attach a screenshot with the call history of the day the call was billed to 11811.

After formalizing the claim before the public body, the most likely thing is that the process will take a few months due to the current health situation. In some cases it can last up to 6 months or even a year.

And if the rest does not work…

If the resolution of the claim does not fail in our favor, the last solution that we can resort to is based on blocking the bank receipts of our operator. To avoid running out of line, it is recommended to carry out a portability to another operator of a different business group.

If we have a minimum period of permanence by contract, it is most likely that we will be included in some type of public delinquency list. At this point, we can use two ways. The first is based on contacting a private organization, such as the OCU or Facua, to obtain legal and legal advice. The resolution through these bodies is usually favorable, although, in general, it usually entails the payment of some fee as a “subscription” or “help”. We can also use the Ombudsman, a public figure will still act as a mediator between the company and the consumer to defend the rights of the latter in a free and disinterested way.

List of payment numbers identified by tuexpertomovil.com