▶ What happens if my Shein order is delayed

It is now a tradition to ask yourself the same questions every December: will I win the Christmas Lottery? Do I wait until January to exercise? What happens if my Shein order is delayed and does not arrive on time for the gift delivery dates? For this last solution there is this article, which will explain what are the alternatives that users have who see how their orders in this online commerce platform do not arrive in due time.

You have to bear in mind that periods in which purchases are intensified tend to lead to certain delays in the deliveries of the packages.This is something we have to count on both at Christmas and Black Friday or other intensive shopping periods of the year, so forecasting and anticipating our purchases will always be an ally.

Beyond the advice, we can check the status of a Shein order through the application by accessing the section ' I' located to the right of the lower menu bar and accessing our orders. There we can see what the estimated delivery date is (Shein usually indicates time intervals and not specific days) and see what phase it is in, if it is being prepared, in transit or already at the local airport facility.

How to complain to Shein for an order that did not arrive

For those orders where it is already evident that a delay has occurred, we have the possibility to contact customer service and there discover how to complain to Shein an order that did not arriveWithin the 'Me' section, we will have to click on 'Support', which is found in the 'More services' section. There we will find a string of frequently asked questions that users can ask, but what we are interested in is contacting someone, so we will have to click on 'Customer Service'.

The chat service is usually active between 9:00 a.m. and 10:00 p.m. every day of the week, although in the first bars we will be attended by a robot that will offer us possible answers . To be assisted by a person, we will have to indicate in the text box 'Talk to an agent' until we see the option 'Contact an Agent' in the chat , to be able to request specific information about what happened with our order.

In extreme cases, you can always request a refund at Shein. The process to be able to claim our money back was explained in the following article.

How to get a refund on Shein

What happens if an order from Shein arrives and you are not at home

Another widespread fear is the uncertainty of not knowing what happens if an order from Shein arrives and you are not at home. Orders with cheap shipping are usually borne by Correos, so in the absence of the recipient, a notice will be left in the mailbox so that the order can be picked up from the next day at the nearest Post Office (it will be specified in the notice).

Shein also works with other courier services, and each one has its particularities. In any case, if the recipient is not at home you will receive a notice by phone or email from the messenger specifying the steps to follow (the most common is that a new delivery attempt is made in the next few days).

I get an order from Shein after the refund, what do I do?

A rather unlikely scenario, but which can also happen, is the following: I get a Shein order after the refund, what do I do?After a long wait, not only have we managed to recover the money, but the order has ended up arriving at our address.

It may seem that this is the closest thing to winning the lottery, and in fact it is. When contacting Shein customer service to resolve the doubt, it was indicated that the garments or accessories received should not be returned and will be considered as a kind of compensation to the customer for the problems caused.

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