▶ How to return a product in Miravia

If you haven't been convinced by your last purchase, you are probably wondering how to return a product in Miravia.

Miravia is the latest launch of the e-commerce giant Alibaba, with which it intends to conquer the Spanish market. But since it has only been in operation for a very short time, if you have made a purchase, it is likely that you are still not very clear about its return policy in case of having a problem.

Fortunately, in the event that one of your orders has not convinced you too much, you can make a return easily if you know how .

Steps to return a product in Miravia

The process for returning a product in Miravia is very similar to most online stores.

The first thing you should do is enter the app or the website of the online store. You will also have to log in with your username and password with which you made the purchase. Then you will have to go to My orders and look for the order you want to return. Then press the button Return/Refund

Then select the reason you want to return the product you ordered. And finally choose if you want the logistics service to come to your house to collect the product you have received or if you want to take it personally to a collection point. Finally, confirm that you want to make the return.

Then all you have to do is wait for the courier to stop by your house to pick up the order or take it to a collection point if that's what you've chosen. Once Miravia has received your order, it will launch the refund so that you have it as soon as possible.

Is it free to make returns in Miravia?

Something that worries many users when they are about to make an online purchase is whether they will have to make a payment if they want to make a return .

Luckily, in Miravia the return is totally free if you request it within 30 days after receiving the order.

Of course, only the first return you make within the same order will be free. In the event that you later want to return another product that you had ordered at the same time, the return will have a cost of 2, 89 euros.

This policy is very similar to that of other online stores such as Shein, which also charges if you make a second return within the same order The idea is that in the event that you have to return several products in a short period of time, you do it all at once, so that the process is more sustainable.

When will I receive a refund for my Miravia order?

Something that worries many users is when they will receive their money back in the case of making a return.

According to Miravia's return policy, refunds will be made approximately about 10 days after the order has arrived back at seller's warehouses. This period is due to the fact that a review is made to make sure that everything has been returned correctly, although in principle they will not cause you too many problems to return what you have paid for your order.

You have to keep in mind that this 10-day period is the time it takes for Miravia to transfer the money to your bank account.But depending on your bank and the limitations imposed by your entity it may take a little longer to actually receive the money Therefore, if you see that they have passed 10 days and you still have not received the requested money, you just have to be patient.

In any case, rest assured because Miravia is a totally reliable platform that has been operating internationally for years through Alibaba.