▶ How to use the Return Pack Point at Shein

Although no one likes having to return something they have bought, especially online, it is very important to know the process well so as not to have problems, and that is why we will have to know how to use the Return Point Pack at Shein No user is safe from receiving a defective product or with the wrong size, so pay attention to make your returns on this platform correctly.

Where to find a Shein Pack Point near me

The first thing we will have to know is where to find a Shein Pack PointThis is the name given to some establishments that are responsible for collecting the orders to be returned to send them to the corresponding transport agency. This is an external service to Shein, so you can directly access their website to enter your zip code and city and see where you will have to take your item.

Access the Punto Pack website

Once on the InPost website (new name of Mondial Relay), we scroll down until we find the 'Search' button. Next, click on 'Find a Pack Point | Locker' and we can enter our zip code before clicking on the icon with a target that is just below the text box. This way you can see all the Pack Points that are near you so that you can take the item you want to return to the nearest one.

How to start the return process at Shein Spain

Once you have located the Punto Pack to return our product, it is time to discover how to start the return process at Shein Spain At open the application, we will have to go to the 'Me' section found on the left side of the lower menu bar and select the 'See all' option in the 'My orders' section. Our most recent orders will appear there, so where the item we want to return is located, click on 'Make a return' to begin the process.

When viewing the list of items in the order, we mark the one or those that we are going to return by clicking on the circle that has each one to its right and we display the 'Reason for return' tab to explain what it is the problem with it (it has a defect, wrong size, poor quality, etc.) and add photos if you want to corroborate it. Once explained, click on 'Next Step'. It is important to make sure that we include all the products that we want to return at the same time, and once verified we select 'OK'.

It's almost time to finish the return process at Shein Now we just have to click on 'Refund method' to choose if we want the money to be returned to us in the Shein account for future purchases in the application or in the card account directly. Then you will have to choose the return method, since we not only have the option of sending it to a Punto Pack. You can also take it to the Post Office or, if you prefer, take care of the return yourself directly (less recommended). Click on 'Confirm' and then on 'Submit'.

At that moment a Shein return label will be generated (located and downloadable in 'My orders' -> 'Order Details ' -> 'Log of returns and refunds' -> 'View'). We will have to print it on our own and stick it on the package you are going to return before taking it to Punto Pack.

How to return in Shein by Post

Many users prefer to know how to return in Shein by Post as it is a well-known public service, so it can arouse more confidence than the InPost Point Pack. In practice, both generally work without problems, but in this case, all you have to do is choose the 'Post Office' option in the Shein application as the return method (see previous point). Choosing one or the other option does not make big differences.

How to pack a Shein return

Another headache that we do not want to face when we have to make a return is the packaging of the item in question. In the supposed scenario that we have to face how to pack a Shein return, we have the advantage that each product comes individually in a practical bag on the platform. We will only have to use an envelope or box that fits and paste the corresponding return label before taking it to Punto Pack or the Post Office.

How to make a free return at Shein

Upon receiving the returned products, Shein's quality control team examines the item, and if it detects any defects or that the item has been used, they may not accept the return. That is why it is important to provide photographs in the return process that demonstrate that these defects were already present when we received the garment.

Another important detail is that not all products purchased at Shein can be returned. We will have to make sure that our garments can be returned, since some of them are reflected in their description in the application that they do not allow returns. These are the products that we cannot return at Shein:

• Bodys
• Underwear
• Products of category 'Beauty'
• Supplies for parties and events
• DIY items ('Do it yourself')
• Pet Items
• Imitation jewelry
• Accessories (except scarves, bags and blankets)
• Swimwear with damaged hygiene protection

How long does a return take at Shein

It is without a doubt the factor that most unsettles users: how long does a refund take in SheinBeing a platform of Chinese origin, the delivery times are longer than those that we can find in Amazon or any other online store that has distribution centers in Spain, and therefore the return times too.

How much time do I have to make a return in Shein

According to your return policy, these will be processed in 10 days from the receipt of the package (something that can take between two and three weeks), a period of time that can increase during holiday periods such as the Christmas or in powerful promotional campaigns such as Black Friday. In total, we can consider that the return process at Shein usually takes around a month, so we have to be patient, very patient until we can have the money back in our account.