▶ How to open and win a dispute on AliExpress in 2022
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When we buy in AliExpress, one of our biggest fears is usually that the order that arrives is not what we expect. And it is that the popular Chinese portal acts as an intermediary between the buyer and the seller, so it is normal to be afraid when needing a return. But if what you have received is not exactly what you expected, you can open a dispute and request your money back. If you don't know how to do it, in this post we are going to tell you how to open and win a dispute in AliExpress in 2022
If you want to open a dispute, the first thing you should do is enter the AliExpress app and access the My orders section. In the list of orders, look for the one with which you had the problem. In the menu that appears next to it you will have to click on Open dispute
Next, you will have to fill out a form in which you explain, in as much detail as possible, what problem you encountered with the order. Although it is not mandatory, it is recommended that we attach photos or videos in which the defect of the article that has arrived to us can be clearly seen. Once you send it, the seller will have within 15 days to respond to your dispute. In the event that they ignore your request and after those 15 days you have not received a positive or negative response, your dispute will be accepted and you will receive a refund of your money.
In the event that the seller accepts your dispute, you will also receive your money.And in the event that it rejects it, it will be AliExpress itself that will have to take sides for one of the two parties. Therefore, we recommend that your dispute be well-founded so that there are more chances of winning it.
Tricks to win disputes in AliExpress
As we have said, AliExpress is not like other stores where the customer is always right, and there is a possibility that the dispute will be rejected and we will not be able to receive a refund of our money. Therefore, it is important that we take the process seriously in order to have a better chance of winning. Next, we are going to give you some tricks to win disputes in AliExpress that you may find very useful:
- Explain the problem well: In the event that the seller does not accept our dispute, AliExpress, when making a decision, must Be as objective as possible.And the more vague the definition of the reason for which we have opened that dispute, the more likely it will be that it will be rejected. The more information you provide, the greater the chances that they will end up giving you the reason. Therefore, we recommend that you provide as much information as possible so that it is clear what the problem is.
- Attach photos and videos: Sending graphic proof that we actually had a problem is one of the best ways to prove we're right .
- Do not abuse disputes: If you open a dispute almost every time you place an order, AliExpress will probably stop taking you seriously and it will reject your disputes almost by system. It is important that we open a dispute only when we have a coherent reason for it, avoiding trying that to see if we can get our money back and get the free product.
- Please read AliExPress messages well: This will prevent you from closing a dispute early, choosing return when it has costs, or accepting the agreement with the seller if the resolution of AliExpress is more favorable.
- Make sure what you bought: Before opening a dispute, try to be sure that what you consider to be a fault is not something that was warned on the product page.
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