▶ How to open and win a dispute on Wallapop
Table of contents:
One of the main fears we have when we decide to make a purchase at Wallapop is what happens if when we receive the product it turns out that it doesn't fit what we wanted. If you find yourself in this situation you need to know how to open and win a dispute on Wallapop
Disputes are the system established by the purchase-sale application for any case in which there is some disagreement between the buyer and the sellerThus, in the event that the buyer does not agree with the product received, he will be able to make a claim and show the seller why he should recover his money.In the event that there is no agreement between them, Wallapop will act as an intermediary.
If you have a problem with the product you received, you have up to 48 hours from when the order appears as Delivered in the application to open a dispute. In the event that a period greater than this time has passed, you will no longer have the possibility of making a claim.
To open a dispute, you must go to the chat you had open with the seller. The option to open a dispute appears below the All OK button.
In the menu that appears, we will find a description field in which we will have to explain the problem we have encountered. To have a better chance of winning, it is recommended to attach photographs that act as physical evidence of the problem.
If the dispute is accepted, a Post Office code will be generated to send the return shipment.You must deliver the package to your nearest Post Office within a maximum period of 10 days. Once received by the seller, you will get your refund within 5-10 business days
Tricks to win a dispute in Wallapop
The fact that we have opened a dispute on Wallapop does not guarantee that we will win it. Both the seller and the platform itself can reject our dispute if they consider that we do not have sufficient reasons to deserve this return. But although ultimately it does not depend on us there are some tricks to win a dispute in Wallapop that we should keep in mind:
- Make sure the dispute is justified: Unlike traditional online stores, at Wallapop we cannot make a return simply because We have regretted the purchase or we have thought better of it.If there is no problem whereby the product we have received does not conform to what the seller had promised us, the dispute will most likely be rejected. How can you try it to see if it works, but most likely you'll end up wasting time.
- Attach photos or videos: Both the seller and Wallapop must know that the product was indeed defective, for which you must show graphic evidence .
- Read the ad carefully: There are users who sell items with a small defect at a reduced price, but they explain said defect in the ad so that whoever decides to buy it takes it into account. Therefore, before opening a dispute, make sure there is nothing like that, otherwise you will lose it. We recommend that you look closely at the ads before making any purchase.
- Try to talk to the seller first: As you know, the way to close a sale on Wallapop is through a chat between buyers and seller. If you have encountered a problem when you received your order, we recommend that you first talk to the seller by this means to try to reach a conclusion. In this way, the conflict can be fixed without the need to file a dispute. And if in the end you have to put, at least you will know what suit the other person is going for and if it will be easier or more difficult for you to win it. But on many occasions, speaking in a good manner is enough.
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