What happens when you open a dispute on AliExpress
Table of contents:
- How to open a dispute on AliExpress with the expiration period
- How to open a dispute on AliExpress with the period not received
- What does dispute ended mean
- What is the deadline to open a dispute on AliExpress
- How many disputes can be opened on AliExpress
- How to modify a dispute on AliExPress
- How to cancel a dispute on AliExpress
- OTHER TRICKS FOR AliExpress
If we are not satisfied with an AliExpress order, or have not received it, we can open a dispute to receive a refund. Below we will tell you what happens when you open a dispute on AliExpress, from how to open a dispute to what is the deadline to initiate it. You don't have to settle for a product that is not what was promised.
Disputes are a mediation between the buyer and the seller due to problems with the purchase of a product.The buyer can open a dispute if he is not satisfied with a product or if he has not received it In principle both parties will negotiate an agreement, which can be a partial refund or total, with return of the product, but if after 5 days an agreement is not reached, the dispute will be mediated by the AliExpress team. Before opening a dispute, it is preferable to talk to the seller.
To open a dispute, go to "My Orders", at the top of the portal, to see the items you have purchased . Under the "Actions" column, the "Open dispute" action will appear. You can also open it from “Order details”. Finally, all that remains is to fill out a form to start it. Now that we know what happens when you open a dispute on AliExpress, we are going to clear up any doubts about them.
How to open a dispute on AliExpress with the expiration period
It is vital to review the product to open a dispute within the specified period.If after the protection period of 15 days we have not opened a dispute, is it possible to open it? The dispute is impossible but we have other ways to claim for our product. Of course, it will be much more difficult to receive a refund, since if after 15 days we have not claimed, AliExpress is not obliged to propose a solution or the seller to grant it to us.
The best thing to do in these cases is contact the platform through Customer Service AliExpress has several ways to contact you. At the bottom of the page we can chat with a bot in "Chat", who can redirect us to a physical operator if he can't solve our problems. We can also call the central office in Barcelona by calling 93 437 58 79. Finally, it is possible to open a chat with the Twitter or Facebook accounts of the platform.
Finally it may be preferable contact the sellerFrom the product window you must click on the seller's name or photo to open the chat and talk to him there. In any case, after the end of the protection period, you are not obliged to reach a solution, so it will depend on your attitude or sales policy.
How to open a dispute on AliExpress with the period not received
If we do not receive the package, we can act so that AliExpress will refund our money First we must find out the location of our order in «View details" next to the order number. If the package is retained at customs, the logical thing to do is to contact the company that transports it. In the event that we cannot contact said company or they present us with problems, we must complain on the platform itself.
If we open a dispute, the Chinese company will contact the shipping company and the sellerIf we do not receive satisfactory information, the amount will be refunded to us, since the transaction is held by AliExpress until we receive the product. If we don't want a refund, but instead get an identical product sent back to us, we can contact the seller via chat.
What does dispute ended mean
After a period of time the Dispute Status will show as “Dispute ended”, what does dispute ended mean? This means the dispute is over by agreeing with either party. Just below will indicate the resolution of the conflict. If the dispute has been closed but we have a problem with the refund, we must immediately contact AliExpress Customer Service and attach the evidence. If the dispute is ongoing, the Status will say “Dispute in progress”.
What is the deadline to open a dispute on AliExpress
Buyers have a limited period to open disputes. Once the order has been sent, the buyer can report any incident through the dispute system. What is the deadline to open a dispute on AliExpress? It is possible to open a dispute during the protection period, a period offered by AliExpress during the purchase of the product.
The protection period begins when the tracking number is added to the product and ends in 15 days It can end in 2 different ways: 15 days from when the buyer confirmed receipt of the product or 15 days after the shipping deadline, established in the shipping template. As the period is limited, the ideal is to check the product within these periods.
How many disputes can be opened on AliExpress
At this point, many users will wonder how many disputes can be opened on AliExpress.There is no limited number of disputes, but if a buyer opens an exaggerated number of disputes, for example, he makes 30 purchases and opens 25 disputes, surely he is abusing the tool. In this case, AliExpress will investigate you to take measures to avoid abusive practices. This may lead to the closure of the buyer's account, which implies the impossibility of opening new disputes or buying on the platform.
How to modify a dispute on AliExPress
The dispute is not a one-sided and fixed process, but each party provides its point of view. It is normal for the data provided or the claim request itself to be modified during a dispute, so if you want to add more information or change any detail, we will show you how to modify a dispute on AliExpress
The dispute will start a chat with the seller through which you can communicate.Through this you can request information or discuss the product. In "My proposal" you can modify the dispute to change the refund or request. A button will appear below that indicates "Upload evidence" to include a greater number of evidence, whether they are documents or photos.
How to cancel a dispute on AliExpress
If you have changed your mind or the item you thought was damaged is not, you can cancel the dispute. We will explain how to cancel a dispute on AliExpress To do so, go to "My Orders" and locate the product on which you filed the dispute. Access it and you will see the dispute, next to it the “Cancel” button will appear. Press it to confirm that you want to cancel it. If you cancel the dispute and do not file another one within the protection period, the payment will be released to the seller.
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