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Netflix is the most consumed streaming platform. Despite its recent crisis, more than 200 million users have an account, and some wonder "why have I been logged out of Netflix" when they cannot automatically access the platform. This is a common question because it happens more than it seems, either because of connection failures or security issues.
It is usually due to a update of information from another device, so you must access with the new password or email.We'll get into this below, but it's also possible that you'll be logged out for other reasons. If the application suffers a big update while we consume, we can suffer the same fate. It could also be the case that the number of simultaneous sessions is exceeded, there is a security breach or the payment has not been made.
The reason Netflix signs you out can vary depending on a number of factors, including the type of device you're using, the version of the app, or even security issues. Logging out while watching a movie is not the same as having to log in every time you launch the app. However, below we offer solutions so you know why I was signed out of Netflix.
What does "log in to Netflix again" mean
According to Netflix on its website, what "log in to Netflix again" means is that the information is out of date.You must confirm that you have an account on the platform. When it happens for such reason, it shows the message “Please log in again. You have been signed out because your account information has changed” and occurs when you changed your password or email on an external device since you last used Netflix in this.
Once you have confirmed the email or password, you should not repeat this message again. The app will save your credentials so you don't have to re-enter them later. Netflix anticipates that many users may forget their email and password, so you will be able to recover your account without remembering both, but you will need the debit card number or linked credit. Later you will only have to reset the password.
Why is Netflix asking me to sign in again
As we mentioned at the beginning, why Netflix asks me to log in again can be due to different reasons. To that end, we've listed a list of the other most common reasons Netflix asks you to sign in again:
- Multiple connected accounts: Whether it's between friends, couples or family, it's a classic to share Netflix although this won't last long. It is possible that while you have interrupted the movie, another device has been logged in and forces you to restart it. To prevent this, you can sign out of your account on all devices by “Sign out of all your devices” under “Account”. If someone activates this option, you will be logged out and asked to log back in.
- Payment failed: Although it may sound strange, this is not an unusual situation. Think that your card may expire, that your Paypal account needs to be updated or that the prepaid card no longer has the necessary funds.If so, you must update your payment method from "Update payment information" in "Subscription and billing".
- Connection failed: This error is unlikely on a computer, but it is not uncommon on smartphones or other less connected devices. If we have many applications open, it is possible that the mobile becomes saturated and closes the application. On the other hand, if we switch from Wi-Fi to mobile data, or vice versa, the application may restart with its respective request to log in again.
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