▶ Why AliExpress won't let me open a dispute

The meme that shows what we expect to buy on AliExpress and what we end up receiving is very popular. Beyond our expectations, what can be very frustrating is not knowing why AliExpress won't let me open a dispute when we are clearly dissatisfied with the item we received, either because it is in a defective state or simply because it does not correspond to its description.

The main reason why we cannot open a dispute on AliExpress is that the dispute has to be made within 15 days of receipt of the order.Nor can this right be exercised in AliExpress if 10 days have not passed since the shipment was confirmed by the seller or the product in question is still in transit. Another option is that the evidence you are trying to provide is too large (images or videos are too large) or they are in a format that the platform does not recognize.

What does it mean to open a dispute on AliExpress

Before taking the step, it is a good idea to know what it means to open a dispute on AliExpress It is a process that involves the mediation of the company itself between the seller and the buyer to determine who is right in a claim. In general, the platform tends to side with the buyer, provided that the latter provides sufficient evidence that the product does not meet minimum quality standards or is directly misleading as it does not match the description.

How to open a dispute on AliExpress from your mobile

Although it is common to use this online trading platform from your computer, there are not a few users who want to know how to open a dispute on AliExpress from your mobile phoneTo do this, when opening the application, in the lower menu bar we will find the 'My account' section on the right side of the screen. We access there and in the 'Orders' section, click on 'See all'.

We will then see a list with all our orders, so we choose the one for which we want to open the dispute and click on it. In the part where the seller is specified, a description of the item with its price will appear, and just below is the option 'Open dispute'. We click there and we begin to follow the instructions of the application to be able to file our claim with AliExpress.

How to reopen a dispute on AliExpress

There is only one scenario with which we will have a way to how to reopen a dispute on AliExpress. Only if we have been the ones who have canceled the open dispute, we will have the opportunity to reopen it to make platform workers mediate between us and the seller in case of claim.

Unfortunately, if the dispute has ended in an unfavorable outcome for the buyer, the buyer will no longer have the option to reopen the dispute , since AliExpress has made a decision. Our only alternative is to contact the application's customer service to try to appeal as a last resort, although its operation is chaotic and sometimes erratic, making it possible to find pages that do not load and make it difficult to find assistance.

How to open a dispute on AliExpress to get my money back

Those interested in finding out how to open a dispute on AliExpress to get my money back should know that the process is the same as indicated In the previous section, enter the 'My orders' section, select the product in question and open it. Once opened, we will have the choice between requesting a full refund or a partial refund. In both cases, after requesting it, you will have to provide sufficient evidence to support your complaints, so that the platform ends up taking your side.