▶ How to cancel an order in Getir

Getir is an application that allows you to make purchases through your mobile phone and take it home in minutes. Thus, if you live in Madrid, Barcelona, ​​Valencia, Zaragoza, Seville and Malaga you can buy from your home without going to the supermarket. But it is also possible that after placing an order you see that it is not what you needed, and you are wondering how to cancel an order in Getir.

Although there is no specific procedure to cancel your order, Getir is usually quite willing to help you.

Thus, if you want to cancel an order you must contact the customer service department. You can do it from email or through an online form, although probably the fastest way to do it is by calling the phone number: 930034977

Whether your order has already gone out or not, will inform you of your options to get your order canceled in the correct way as simple as possible.

How to request a refund in Getir

It is also possible that you have already received your Getir order and later decide that you are not satisfied and consider how to request a refund on GetirIn this case, the steps to follow are the same as for canceling an order. That is, you can make a phone call to the phone number that we have mentioned above or write an email to There is also a form that you can send by regular mail, but the reality is that this option is slower.

In the call or email you must specify the reasons for which you want to request the refund. Response is usually quite fast.

You must bear in mind that, unless it is a product that has arrived in poor condition, you can only return non-perishable productsTherefore, we recommend that you take a good look at your shopping list before ordering to avoid future problems.

How long does it take Getir to return the money

If you have requested a refund on your purchase, now you are wondering how long does Getir take to return the money From the application they assure that they will everything possible so that you have the refund of your order as soon as possible. But in their terms and conditions of use they have a maximum of 14 days, so within two weeks you will have the money you paid for your order back.

All refunds made to you for a product, including shipping costs, will be returned to you by the same method you used to payYou will select the means of payment when you create your account in the app, and it will also be the means to which the refund will arrive.

Keep in mind that in order to avoid problems when you receive a refund, it is necessary that the products are in the same condition in which they were delivered .

How to make a claim to Getir

If you wonder how to make a claim to Getir, you should know that the application does not have any form or section specially dedicated to it. Therefore, the means to claim are the same as we have already mentioned above, the telephone number and email.There you can explain your problems and the company will try to give you the most satisfactory solution possible.

Normally, if you have a problem with the products you received you will simply be asked to return them and you will be given a refund , as we have mentioned in the previous section, within a maximum period of 14 calendar days. Especially when the problem is that the products are not delivered in the proper state, the solution to any incident is usually quite fast.