▶ How to cancel a dispute on AliExpress

Disputes are the method that AliExpress has so that we can complain if we have a problem with our purchase. But there are times that, once we have filed said dispute, the problems are solved without having to do anything. In that case, you may want to close the topic and wonder how to cancel a dispute on AliExpress

To do this you must enter My Orders and look for the order on which you have filed a dispute. Enter the order and you will be able to see the dispute that you have filed.Next to it you will find a Cancel button, which you must press for the cancellation to become effective.

In the event that you have canceled your dispute, please note that, in the event that you do not file a new dispute before the due date, the payment will be will release the seller, making it more difficult to get the money back.

How to change the reason for the dispute on AliExpress

You may have filed the dispute with a reason but later realize you didn't explain it well. And in that case you will wonder how to change the reason for a dispute in AliExpress The reality is that you can modify it whenever you want, if with the pertinent changes you think you are going to have a better chance of winning it.

The process to follow for this is similar to the previous one. You will have to log in with your username and password and then go to My orders.In the order in which you have filed the dispute, along with the Cancel button that we have mentioned above, you will also find another in which it says Modify Click on it and you will be able to make all the changes in the dispute that you consider necessary, including also the reason for the dispute. If the seller has not yet attended to your claim, they will see it directly with the new reason that you have filed.

I don't agree with a dispute on AliExpress, what can I do?

In the event that you are a seller, it is possible that you find yourself in the situation of being complained about and think “I don't agree with a dispute on AliExpress, What I can do?". The reality is that you can reject the dispute, but that does not mean that you will win.

And it is that in the event that the buyer and seller are unable to reach an agreement, not even through the dispute, It will be AliExpress itself that will act in arbitrator to decide who is right.Therefore, you only have a chance to win if the customer is clearly complaining for no reason. Otherwise, the most normal thing is that the seller loses out.

How to accept an AliExpress dispute

If you want to avoid complications and intervention by the company, as a seller you are interested in knowing how to accept a dispute on AliExpress For this you will have You have to go to the orders section and click on the Dispute Refund section. There you will find a list with all the orders that have been made to you that have some type of dispute filed. Next to the dispute you can find the Accept button. Once you have accepted the dispute, the person who filed the dispute will get a refund of the money, which will not even go through you.

If you ignore your client's dispute, after a while it will be closed and the money will be returned to your client, so It is important that you review each one of them.

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