▶ How to make a free return at Shein
Table of contents:
- How returns work at Shein with Punto Pack
- How to make returns in Shein with Correos
- OTHER TRICKS FOR Shein
Sooner or later, we all have to return a garment or item that we have bought online, so it is very useful to know how to make a free return at Sheinto know the steps to follow and not go crazy along the way. The first return of each order is free and in case of making a second -or even more-, it will cost 4.50 euros each.
The first thing to keep in mind is that the return period for products purchased on the platform is 45 days, 15 days less than last year, so it is convenient not to get lost.Also keep in mind that there are items that cannot be returned, such as bodysuits, underwear, products from the 'Beauty' section, items for parties and events, DIY items, pet products, jewelry and accessories. Neither can swimwear be returned if it shows damage to the hygienic protection.
To return a free product in Shein, open the application and enter the 'Me' menu that we find in the lower right part from the screen. Once there, click on 'Return' and choose the item we want to return, specifying the reason for the return. Finally, we select the method, which can be with Punto Pack or through the Post Office.
The products that we want to return must be sent in their original packaging and must be in perfect condition (if you receive the item with any damage, you should contact the platform's customer service).Once packed, you select one of the two free options to make your return (there is a third in which you choose the logistics company to make it, but there the costs fall on you).
How returns work at Shein with Punto Pack
In the case of choosing the first free option, it is interesting to know how returns work in Shein with Punto Pack, since they do not is limited solely to delivering the product that does not work for us without further ado.
With this return method, we are the ones who have to print the return label and stick it on the package. Once this step is done, we visit the PuntoPack.es website to find the point closest to our home and take the package there to be sent to the Shein facilities. You will be able to have the money in your account 10 days after the product arrives, and shipping costs and insurance will not be included.
How to make returns in Shein with Correos
On the other hand, if you are interested in finding out how to make returns in Shein with Correos, the process is similar with the only difference that in this case you will not have to print the return label. The money return terms are the same in both cases, ten days after receipt.
It is important to clarify that you must specify the return address clearly on the package before taking it to your nearest office. Many customers complain that their items have ended up being lost because they were shipped to the address on the package they received. Shein clarifies that this is not your return address. In case of doubt, you can always make use of the customer service to resolve your concerns and be able to make the return without extra problems.
In the event that you opt for the third option and bet on a logistics company of your choice, you will have to take care of shipping costs and enter the tracking number of the package in 'Return history', a section that you will find in 'My orders' within the application.
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