▶ How to get AliExpress to mediate a dispute

When making an online purchase, the ideal would be for everything to be as smooth as silk, but we know that this is not always the case, so we are going to indicate how to do for AliExpress to mediate a dispute with a seller when we are having problems with the order we have placed. If the shipment does not arrive within the established deadlines, the item received does not correspond to the receipt or, simply, we have not received anything and it appears as delivered, we can open it.

AliExpress does not immediately intervene when we open a dispute with a seller, but rather we will have a period known as 'Opening Dispute' before ', in which we will receive explanations from the seller.If these do not satisfy you, we will reach the next step, in which AliExpress takes action to mediate.

In this second phase you can include evidence (images or videos) to make those responsible for the platform see that reason is in favor your side and thus be able to receive your money back. Always keep in mind the term of protection for each item, as this may influence your claim possibilities.

How to open a dispute on AliExpress from your mobile

If you are interested in how to open a dispute on AliExpress from your mobile, open your application and enter 'My account', the button that You will find it at the bottom right of your screen. Within the 'Orders' section, click on 'Sent', where all the products that the seller has already sent will appear. If it hasn't been shipped yet, it can still be cancelled.

When entering the article in detail, you will see the 'Open dispute' button, and there you can specify if you only want the refund of the money or also the return of the product. As we pointed out before, first it will be the seller who offers explanations, and if they are not convincing or if a long time goes by without answering, the matter will be raised to those responsible for AliExpress to mediate

How to make a dispute appeal on AliExpress

In case you are a seller and you want to know how to make a dispute appeal on AliExpress if you didn't find it favorable, You can enter your profile and access the 'Dispute list'. Access the one you want to appeal and click on 'Request' to appeal and be able to present new evidence. This will cause AliExpress to re-analyze the case and decide with your new input whether this dispute should benefit the buyer or not.

All sellers have a period of seven days to make a dispute appeal on the platform. Once that period of time has elapsed, no further appeal can be made and the refund will go to the buyer who requested it.

Can you claim from AliExpress after the deadline?

We know it is important to check that our order responds 100% to what we expected as soon as it arrived, but Can we claim from AliExpress after the deadline?Those used to placing a large number of orders online may find that they have forgotten to check one and it turns out that it is not as described or has a major defect, but all delivery deadlines have passed. refund and buyer protection.

In these cases, the solution is really complicated, since the entire warranty period that you had to receive attention from the platform has passed.You can contact Customer Service, but it is unlikely that you will receive a positive response. The only feasible way is contact the seller to explain the situation to him, but in reality he will no longer be obliged to do anything, so the situation is very complicated.

OTHER TRICKS FOR AliExpress

• How to get free shipping on AliExpress
• How to return in AliExpress Spain
• How to block a store on AliExpress
• How to see the best selling products on AliExpress
• How to cancel an order on AliExpress
• Why are there two prices on AliExpress products
• What does it mean in AliExpress accepted by logistics operator
• How to change the delivery address in an AliExpress order
• Can you request an invoice in AliExpress? We explain how to do it
• AliExpress and customs in 2021: everything you need to know
• What does AliExpress Combined Delivery mean
• How to open a dispute for an order error on AliExpress
• Do you get your money back on AliExpress? We give you all the answers
• Is it safe to buy on AliExpress with a debit card?
• How to add payment method on AliExpress
• How to search by image on AliExpress
• Can you pay cash on AliExpress?
• How to send a message to AliExpress seller
• How to know where my AliExpress order is
• How to contact AliExpress Plaza
• The best websites with discount codes for AliExpress
• This is how imitations are offered on AliExpress in 2021
• How to order on AliExpress without paying
• How to get coupons on AliExpress
• How to buy on AliExpress without a credit card
• How to leave an order pending payment on AliExpress
• The tracking number on AliExpress is not working, what can I do?
• How to change the size of a product in AliExpress
• Why AliExpress says order closed
• How to buy multiple products from one seller on AliExpress
• What does it mean in AliExpress to confirm receipt of the order
• AliExpress I get in Russian: how to change it
• How to change currency in AliExpress
• My order does not appear on AliExpress: how to fix it
• How to get AliExpress to mediate a dispute
• Why does AliExpress say package cannot be delivered
• How to track an AliExpress standard shipping order
• How to make money with AliExpress affiliates
• The best Telegram groups to find replicas in AliExpress
• How to sell on AliExpress from Spain in 2022
• What happens when you open a dispute on AliExpress
• What does it mean in AliExpress that the package has arrived at the transportation center of departure
• How to open and win a dispute on AliExpress in 2022
• How to buy on AliExpress in Spain, is it much more expensive? What are the advantages?