▶ How to report a problem on Wallapop
Table of contents:
Users are a key element for the proper functioning of any platform for buying and selling second-hand products, so in this article we are going to indicate how to report a problem in Wallapop The way to let those responsible for the application know that something is wrong is different depending on whether we have found the error in an item for sale or if the problem has occurred with another user when opening a chat.
To report a user on Wallapop whose behavior is incorrect when dealing with him, we only have to press the icon with the three dots which is at the top right of the chat window.There we will have the possibility to block it or, if we believe that those responsible should take some action against it, report it. In this case, click on 'Report user'.
Next we will see a screen in which we can detail the cause of the disagreement with this person and we can provide a bit of context to the Wallapop moderators. Whether is trying to scam us or if you have violated the rules of use of the application, the application workers will analyze the case to determine what measures apply.
If, on the contrary, you haven't opened a chat but you have come across something that squeaks out in the Wallapop catalog (an article surprisingly underpriced, obvious counterfeit being sold as a big brand, etc.), you can also report it.
In this case, we enter the article that we want to report and click on the icon with the three dots that will be at the top right of the screen. We press 'Report product' and specify what we believe is the infraction that the user commits by putting it up for sale. In this way, Wallapop will analyze whether to withdraw it or whether to keep it
You should also know that, in the event that there has been a problem with a purchase already made, you can always open a dispute on Wallapopfor an application moderator to mediate. In this article you will find explained in detail how to do it and what guarantees you have.
Wallapop Help Desk
In the event that you have any other questions about the operation of the application, you can always receive assistance through the Wallapop help service Enter the application and access the 'You' section (bottom right), scroll down and press 'Do you need help?'. There you will find all the information related to the platform, from the terms of use to its privacy policy.
You also have at your disposal in this menu the frequently asked questions that users ask the most, so you can learn how to use 100% each function that the application allows. If you access from the browser, you can access its Help Center by clicking on this link.
How to contact Wallapop
Are you still unable to find an answer to your questions? Then you have to know how to contact Wallapop to make your query directly so that it reaches a worker from their customer service. In the same section 'Do you need help?', enter 'Frequently Asked Questions' and write in the search engine 'How to use the help center'.Scroll to the bottom and click on 'Contact us', where it will take you to this link and you can detail your query.
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