▶ How to make changes in Wallapop
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It is one of the big questions that all users ask themselves when downloading the application: how to make changes in Wallapop Purchase applications and the sale of second-hand items have to make sure that their internal operation is pristine to avoid trust problems, and at Wallapop they make tools available to the buyer so that they can claim in the event that the purchased product does not respond as expected.
In short, yes you can make a change in Wallapop, but you have to be quick, since we will have a 48-hour deadline hours from when the item is delivered, either by hand or by post, to claim if there is a problem with it.If you find yourself in these cases, you have to enter the chat with the seller and open a dispute within that period of 48 hours from when the package appears as delivered.
You will find the option to 'Open a dispute' under the 'All OK' button, with which you can also confirm that the operation went well and that the purchased item corresponds to the published description. When a dispute is opened, the buyer has to provide evidence to the seller of the problems they have found with the item in question, and photos and videos can be provided to prove it.
The most common scenario in these cases is that the seller accepts that there has been a problem and accepts the return, but if it is not like this and rejects it, Wallapop employees will come into play, who will analyze the dispute and take sides for one party or the other.
Many users also wonder if in Wallapop it is allowed to exchange products with another seller, that is, a barter. The platform disabled this option from its application a long time ago, so the only way to exchange item for item is by hand delivery. If two users reach an agreement through chat and each decide to deliver a product without money involved, there is nothing that can avoid it, but in case you want to claim the assistance possibilities are more complicated.
Returns in Wallapop are they possible?
In short: Are returns on Wallapop possible? Of course they are, as long as the terms of use set by the application (open the dispute within 48 hours and have it accepted by the seller or Wallapop moderators as a last resort).
Once the return is accepted, a Post Office code will be created so you can send the item back. In this case you have a little more time to make the delivery -10 calendar days-, and when the seller has received the returned product, Wallapop will proceed to start the refundon your card or bank account. This process takes between two and five business days, it is not immediate.
One of the questions that most assail buyers who are immersed in a return process is whether this will entail an extra cost. All returns are free for both parties, the only thing you will spend is the time it takes to send the shipment again and the wait until the money returns to your hands (to your account specifically).
When returning the item in question, you must send it complete, as it arrived, keeping the original packaging and its label .You will also have to ensure that it is properly packaged so that it does not suffer damage during shipping, since then Wallapop could deny you the refund of the money.
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