Table of contents:
- Why orders are closed on AliExpress
- AliExpress: order canceled for security
- OTHER TRICKS FOR AliExpress
A notice that may appear after making a purchase on AliExpress is "order closed". This message alerts us that we will not receive the order for some reason. We will tell you what the order closed message means in AliExpress, the reasons why the online store can close an order and how you can receive the order you have purchased.
When AliExpress alerts of a closed order, means that the order has been canceled by AliExpress, not by the seller. Normally it happens for breaching some of the purchase rules of the online store.Don't worry if the payment is done, AliExpress will return the money within 15 or up to 20 days.
You can also contact AliExpress if you believe that you have not violated any of the rules of the platform and they have closed the order for mistake. Of course, you must present evidence that confirms that the order has not been closed for breaching the store's policy.
On the other hand, you can also contact AliExpress for information about order refund or if after 20 days there is still You have not received your refund, although the latter is rare.
Why orders are closed on AliExpress
Do not use coupons you have already used before if you want to avoid "Order Closed" message on AliExpress.
Don't know why orders are closed on AliExpress? We tell you the main causes and how you can solve the problem.
The most common cause is because you have used an Aliexpress coupon that you had already used at another time. For example, the coupon of 'New Buyer' which is single use only. Aliexpress tracks all the data to see if the address, phone number or card has already been used before with that same coupon. If it detects that, for example, the address is the same, it closes the order. The same happens if you put the phone number or make the payment with the same PayPal account or bank card.
AliExpress can also close the order for other less common reasons. For example, the payment was unsuccessful. In these cases, the portal usually specifies the problem.
To prevent your order from being closed on AliExpress again, repurchase the product without redeeming a previously used coupone.Try other coupons or ask a friend to buy the product with the welcome coupon and their data, although you must take into account that they will not be able to redeem it again.
AliExpress: order canceled for security
In addition to the closed order message, AliExpress can also display other messages that alert you to the cancellation of the purchase.
AliExpress can also notify you of an order canceled for security. This type of cancellation can also be for using a previously used coupon. Another cause of this message is that the shipping information is incomplete or wrong . In this case, AliExpress will ask you to fill in the missing fields to proceed with the shipment.
If AliExpress finally cancels the order for security reasons and you have already paid for the product, the portal will give you a refund. It is not immediate, it can take up to 20 days.
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